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Alta won't sync

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‎05-30-2020 18:59 - last edited on ‎01-25-2021 17:02 by Moderator Alum

‎05-30-2020 18:59 - last edited on ‎01-25-2021 17:02 by Moderator Alum

I have had my Alta for a couple of years, I sync at least daily. Last week I noticed my sleep didn't record for 3 days. I ended up uninstalling the app from my I Phone 8, reinstalling the app, and finally got the current day's sleep to update.

 

I was good for 4 days, now my sleep is not updating again, only my steps are updating, I realized my battery life isn't updating either.  When I sync in the app on my phone it appears that the sync has completed. However, I went into my account and it shows the last sync was at 10:30 last night.

 

What would allow my steps to update but my battery and sleep to not update? Sync looks complete but sync date and time never updating? My I Phone 8 is at software version 13.4.1. Uninstalling and reinstalling the app didn't work this time.

 

 

Moderator Edit: Clarified subject

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‎01-25-2021 17:03

‎01-25-2021 17:03

It's great to see you around, @Dgharris573.

 

I appreciate all the efforts in trying to fix this syncing issue. It's weird to hear that your steps are syncing but the rest of the information isn't. Please take a look at the help article: Why won't my Fitbit device sync? and follow the instructions provided there.

 

Let me know the outcome.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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