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Altra HR not syncing to Android

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‎01-06-2020 15:57 - last edited on ‎08-20-2020 20:01 by Fitbit Moderator

‎01-06-2020 15:57 - last edited on ‎08-20-2020 20:01 by Fitbit Moderator

Hi there.

I have been having issues with syncing my Altra HR to my app (got a onePlus6T phone)

This has been an issue since early December.

I have tried all suggested solutions.

So far, I have to de and re-install the app, restart the phone and re-connect the Fitbit before it syncs ONCE. After that, it stops working.

Never had this issue before, but it seems to persist. 

Please help

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‎01-07-2020 09:53

‎01-07-2020 09:53

Last syn on 29 Dec 2019, then no data can be synchronized on the app.

Is there any problem with the app updates?

Please help, thanks!

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‎01-08-2020 09:26

‎01-08-2020 09:26

Similarly I have had to restart my phone several times lately before my Alta HR would sync updated data. It seems to work for a few hours maybe before it loses connection and I have to restart my phone again (this has been the only option I have found to even temporarily connect again). My phone is Samsung Galaxy S7.

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‎01-09-2020 04:47

‎01-09-2020 04:47

Yes, it's a known issue. Sometimes it will sync after rebooting your phone.  I can see my Altra HR under Bluetooth devices in Settings\Bluetooth Devices.  But the Fitbit App can't see it. You can also delete the device from the pairings screen and re-pair it.  I have seen where reinstalling the App will allow you to sync also.

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