12-26-2020 19:51
12-26-2020 19:51
The place where the band attaches to the fitbit has cracked on both sides and now the strap won't stay attached. I got it in April... is this common?
12-26-2020 20:57
12-26-2020 20:57
Fitbit customer support is doing their best, but right now be prepared for longer wait times. Please be patient. Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options:
USA: click
12-27-2020 06:14
12-27-2020 06:14
I had an Alta HR for three years and had the same problem with the strap. It was replaced under warrantee, but I also bought some straps on Amazon. I found those to be more comfortable, so I stuck with them, even after I got my replacement strap from Fitbit.
01-08-2021 05:45
01-08-2021 05:45
Hello @akohls Welcome to the Community Forums! @Odyssey13 @alexthecat It's great to see you around and thank you very much for the input and information that you shared!
@akohls I was informed by our Support Team that a case was created for you. Since you have received assistance from them, I recommend updating your case if you have any questions or inquiries.
Have a nice day!