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Broken strap attachment

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‎12-26-2020 19:51

‎12-26-2020 19:51

The place where the band attaches to the fitbit has cracked on both sides and now the strap won't stay attached. I got it in April... is this common?

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‎12-26-2020 20:57

‎12-26-2020 20:57

Fitbit customer support is doing their best, but right now be prepared for longer wait times. Please be patient. Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options:

USA: click

Stepping in the U.S.A. since September 2013. Android 14

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‎12-27-2020 06:14

‎12-27-2020 06:14

I had an Alta HR for three years and had the same problem with the strap. It was replaced under warrantee, but I also bought some straps on Amazon. I found those to be more comfortable, so I stuck with them, even after I got my replacement strap from Fitbit. 

Community Council Member

Amanda | Wyoming, USA
Pixel Watch 2, Inspire 3, Sense | Android


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‎01-08-2021 05:45

In response to alexthecat

‎01-08-2021 05:45

Hello @akohls Welcome to the Community Forums! @Odyssey13 @alexthecat It's great to see you around and thank you very much for the input and information that you shared!

 

@akohls I was informed by our Support Team that a case was created for you. Since you have received assistance from them, I recommend updating your case if you have any questions or inquiries. 

 

Have a nice day! 

Wilson M. | Community Moderator, Fitbit.
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