help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Broken strap attachment

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎12-26-2020 19:51

‎12-26-2020 19:51

The place where the band attaches to the fitbit has cracked on both sides and now the strap won't stay attached. I got it in April... is this common?

Best Answer
Labels:
0 Votes
3 REPLIES 3

‎12-26-2020 20:57

‎12-26-2020 20:57

Fitbit customer support is doing their best, but right now be prepared for longer wait times. Please be patient. Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options:

USA: click

Stepping in the U.S.A. since September 2013. Android 14

Best Answer
0 Votes

‎12-27-2020 06:14

‎12-27-2020 06:14

I had an Alta HR for three years and had the same problem with the strap. It was replaced under warrantee, but I also bought some straps on Amazon. I found those to be more comfortable, so I stuck with them, even after I got my replacement strap from Fitbit. 

Community Council Member

Amanda | Wyoming, USA

Pixel Watch 4, Inspire 3, Sense | Android

Best Answer
0 Votes

‎01-08-2021 05:45

In response to alexthecat

‎01-08-2021 05:45

Hello @akohls Welcome to the Community Forums! @Odyssey13 @alexthecat It's great to see you around and thank you very much for the input and information that you shared!

 

@akohls I was informed by our Support Team that a case was created for you. Since you have received assistance from them, I recommend updating your case if you have any questions or inquiries. 

 

Have a nice day! 

Wilson M. | Community Moderator, Fitbit.
Best Answer