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Challenges not updating

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‎03-02-2020 07:12 - last edited on ‎08-20-2020 17:50 by Fitbit Moderator

‎03-02-2020 07:12 - last edited on ‎08-20-2020 17:50 by Fitbit Moderator

I am having problems with the Fitbit not syncing to challenges, even though my dashboard is syncing correctly.  Not sure what to do.  I have an Alta.

 

Moderator edit: Subject for clarity 

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‎03-03-2020 11:31

‎03-03-2020 11:31

Hi @Birdlover7669, welcome to the Community Forums!

 

Thanks for bringing this to my attention and for the details that were shared in your post. Below are possible reasons for this challenges issue: 

1. Your steps have fully synced to our database but you're not viewing the mobile app dashboard in Live Data Mode. (Live data mode would show the word "connected" under your tracker tile). 
2. You manually logged an activity. Steps from manually logged activities do not count toward challenges; only steps recorded by your tracker or MobileTrack are counted toward challenges. 
3. You used MobileRun to track GPS data with your app. Only steps recorded by a tracker or MobileTrack are counted toward challenges. 
4. All challenge participants are not in the same time zone. 

We also recommend waiting 15 minutes after syncing your Fitbit data to see if your challenge updates. For more information, see our information about challenges here. 

Let me know if you have any additional questions.

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