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Device getting hot while charging

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‎01-21-2020 15:16 - last edited on ‎08-20-2020 17:50 by Fitbit Moderator

‎01-21-2020 15:16 - last edited on ‎08-20-2020 17:50 by Fitbit Moderator

Mt fitbit last synced 2 hours ago.  As my son had the charger that last 2 nights, I put it in the car while I had to run an errand.  I checked it on the way home and it was extremely hot!  And it is blank now.  Not sure what to do.  Checked the connections and they're clean. Please help!

 

Moderator edit: Subject for clarity 

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‎01-21-2020 15:41

‎01-21-2020 15:41

I contacted support and will receive a new one. 

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‎01-21-2020 15:41

‎01-21-2020 15:41

I contacted support and will receive a new one. 

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‎01-22-2020 15:11

In response to ToujoursRed

‎01-22-2020 15:11

Hi @ToujoursRed, welcome to the Community Forums!

 

Thanks for your update and for bringing this to my attention, I'm really happy to know that our Customer Support team provided you assistance with the issue you experienced with your Fitbit Alta. Please do not hesitate to contact me back if you require further assistance or if you have any additional questions for me to answer, I'll be around.

 

Thanks for being part of the Fitbit family!

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