help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Discrepancy between Fitbit Alta HR and Fitbit App

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-14-2021 20:32

‎08-14-2021 20:32

My Fitbit isn't matching my app. My watch will say 2000 cals burned, while the app says 1557. Also the app has just changed completely since I previously used it. It no longer shows, sleep, heartrate or steps. I finally found the area to add things but it won't allow me to, stating :you require a Fitbit that measures heartrate" (mine does), and one even said "only available on Fitbit devices". Are you kidding me? I literally had these stats available last time I used my Fitbit. I've tried everything, I'm just so frustrated.

Best Answer
Labels:
2 REPLIES 2

‎08-17-2021 22:39

‎08-17-2021 22:39

I've had this problem last few years.  Plus other issues. Finally broke down and called fitbit and I get a person who sounds robotics and a generic email about no longer warranted. But I just wanna know what and why.. happened  

Best Answer
0 Votes

‎08-22-2021 12:53

‎08-22-2021 12:53

I had the same problem. I ended up doing the following on my iPhone

1. Restart the Alta HR

2. Forget the device from the Bluetooth list

3. Delete the app from the phone.

4. Reboot the phone

5. Reinstall the Fitbit app from the Apple Store

6. Open the app then go to the menu (button on upper left of screen) + Set Up a Device and follow the steps to connect the device.

Best Answer
0 Votes