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‎02-11-2020 16:20 - last edited on ‎08-20-2020 17:50 by Fitbit Moderator

‎02-11-2020 16:20 - last edited on ‎08-20-2020 17:50 by Fitbit Moderator

Hi

My FitBit Alta is fully charged (can see the fully charged battery on the screen) but screen will not activate.

Have tried resetting 3 times (vibrates but no screen display)

Sync worked before exercise this am, however now it just shows a red exclamation mark and will not update.

Can you help me fix these issues please.

Thank you

Kath

 

Moderator edit: Subject for clarity 

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‎02-14-2020 11:28

‎02-14-2020 11:28

Hi @KathFit, welcome to the Community Forums! Sorry for the delayed reply.

 

Thanks for bringing this to my attention and for troubleshooting your Alta prior to posting. Let me share with you that our Customer Support team was contacted on your behalf to provide you with further assistance regarding the difficulties you're currently experiencing. That said, please keep an eye on your email inbox because they'll be in touch with you pretty soon. 

 

In the meantime they contact you, let me know if you have any additional questions.

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