03-18-2016
10:17
- last edited on
08-20-2020
18:43
by
MatthewFitbit
03-18-2016
10:17
- last edited on
08-20-2020
18:43
by
MatthewFitbit
How can I factory reset my alta?
Answered! Go to the Best Answer.
05-10-2016 07:23
05-10-2016 07:23
Hey hey hey, thanks for stopping by! Currently there's no a Factory Reset for Fitbit Alta, as our friend @SunsetRunner mentioned before, you can only restart your device. You can also follow @Julia_G's advise.
If you're still experiencing issues with your Alta and the advise didn't help, please come back with more details and we'll be glad to help.
03-18-2016 10:27
03-18-2016 10:27
The Charge HR & Charge are the only trackers with being able to factory reset. For all other trackers there's no known way for doing so (there's no Fitbit Help Articles to describe how to do this).
It's possible to restart the tracker,
Restart the tracker
URL: Click / Tap to open the Fitbit Help Article 'How do I restart the tracker?'
03-25-2016 17:00
03-25-2016 17:00
03-31-2016 09:54
03-31-2016 09:54
Uhhhh...am I missing something? I don't see a button on my Alta or the charger.
03-31-2016 10:02
03-31-2016 10:02
Refer to this picture; it's a small round button on the side of the USB end of the charger:
03-31-2016 10:39
03-31-2016 10:39
THANKS! Totally didn't see nor feel it!
03-31-2016 13:26
03-31-2016 13:26
@jeszika , just to clarify, what you have described is a restart of your Alta, not a factory reset. A restart will not affect any of your data or your settings, but is a very good first step when troubleshooting, because it turns off any background activities that may be causing problems.
Sense, Charge 5, Inspire 2; iOS and Android
04-11-2016 05:58
04-11-2016 05:58
04-21-2016 06:54
04-21-2016 06:54
04-22-2016 07:39
04-22-2016 07:39
I'm having the same problem - can't get my alta to restart. Have pressed the button 3 times, and no logo - it just reverts to the clock face. Very frustrated with this product!
04-25-2016 15:42
04-25-2016 15:42
I had the same problem with setting the Alta up as well as doing the restart.
In order to get the restart to work (see Fitbit logo) I had to do slower button pushes, meaning the press and release being slower.
That still did not resolve the setup issue with the phone being able to see it to get it set up, so what I did to get it to work was to use a PC and the USB dongle and set it up through the fitbit app there. Once I did that, it performed a firmware update and then I was able to complete the setup with the phone app.
Hope this helps folks out there with the same issue.
04-25-2016 17:52
04-25-2016 17:52
Using the dongle and going through the Windows 10 app worked for the Samsung Galaxy S7 Edge. Just like they said. Used the dongle, the Fitbit app found the tracker, then it did a firmware upgrade on the tracker and after I was able to set up the tracker on my phone. Thanks!
04-30-2016 09:11
04-30-2016 09:11
05-08-2016 12:12
05-08-2016 12:12
I just got a fitbit alta but the data from yesterday did not reset to zero today. Does anyone know how to do that? Please be specific on the steps if you know how to reset the data
05-08-2016 13:18
05-08-2016 13:18
Hi, @Bruce123, there is no manual reset for data. The Alta should reset at midnight each night. Things that might prevent it from resetting are
1. incorrect timezone -- if the clock on your Alta is not set to the correct timezone it will not reset correctly. You need to make sure your profile settings, including timezone , are correct. More info here
2. changing timezone. Your Fitbit needs to "see" midnight. If a change in your timezone means you "jump over" midnight, it won't reset.
3. Updating around midnight. While doing sn update the Fitbit does not keep track of time, so if you update around midnight, it is likely that your Fitbit won't reset.
4. An unknown internal error.
If none of the first three apply, it is possible that it is number 4. The solution to problem number 4 is always to restart the tracker. This will not reset the day's data (there is no way to do that, as I said), but it should mean that it won't repeat the next day.
Sense, Charge 5, Inspire 2; iOS and Android
05-10-2016 07:23
05-10-2016 07:23
Hey hey hey, thanks for stopping by! Currently there's no a Factory Reset for Fitbit Alta, as our friend @SunsetRunner mentioned before, you can only restart your device. You can also follow @Julia_G's advise.
If you're still experiencing issues with your Alta and the advise didn't help, please come back with more details and we'll be glad to help.
05-10-2016 20:13
05-10-2016 20:13
05-10-2016 21:02
05-10-2016 21:02
05-12-2016 05:13
05-12-2016 05:13
Welcome to the Fitbit Community @TeddySis and @MarkInMonument! @TeddySis, sometimes your Fitbit will track steps while you're driving and it can be resolved by adding an activity "driving" Start to type it in the box and when the word Driving appears select it. Then put in the times you were in the car driving and it will remove the Steps and Stairs for that period.
I'm glad to hear you'll give your Alta a try @MarkInMonument, since your phone was recently released, it should be a compatible device soon.
Thanks for stopping by, see you around!
05-12-2016 07:51
05-12-2016 07:51