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Filbit won't connect to Bluetooth

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‎02-05-2020 21:23 - last edited on ‎08-20-2020 19:45 by Fitbit Moderator

‎02-05-2020 21:23 - last edited on ‎08-20-2020 19:45 by Fitbit Moderator

Have tried restarting device, restarting phone, turning Bluetooth off and on, deleting app and re-downloading it, but it still can not find or connect to my fitbit device. 

 

 

 

Moderator edit: format

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‎02-06-2020 05:07

‎02-06-2020 05:07

Hello @Ky241, thank you for sharing this information about the trouble you've experienced to sync your Alta HR device. 

 

Before considering other options, could you please confirm if you already tried all the steps listed here to resolve syncing problems?

 

In addition, please make sure to check if the mobile device you're using is listed here as a compatible device to sync with the Fitbit app.  

 

Please keep me posted on the outcome.

Davide | Italian and English Community Moderator, Fitbit


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