Fitbit Alta suddenly turning off

[G.Kristin]

Ever since I did the update  I've noticed my Alta all of a sudden shuts off with no warning. Every time the battery is on yellow but not dead. I get nothing on the screen and it stops syncing. I mainly use it for phone or text notifications so not having it working with no warning is a problem. I am able to restart it by plugging it in. But that option is not always available. It never did that before the update. Now I regret doing the update. 

Moderator edit: Updated title for clarity

[Guest2305]

My Alta will shutoff with a full battery, once I put on charger I must resync and data is lost any fixes?

[Stevewinker]

I don't know I was hoping for some advise I have had mine 16 months but I love it and use it every day for my weight loss program but really fed up now and can't find who to contact it all still comes on whilst on the charger but as soon as I disconnect it it goes off hope someone can help cheers

Moderator edit: personal info removed

[LiliyaFitbit]

Welcome to the forums @Guest2305, @cshornbeak and @Stevewinker. Thank you for your reply @GJBA.

@GJBA thank you for your feedback. We occasionally make changes to our product line as we introduce new products, however we keep supporting our products based on the warranty. Customer satisfaction remains our number one goal, however the demands of running a global business require that we enforce our warranty consistently. I appreciate your understanding. 

@Stevewinker thank you for sharing your experience. I am sorry to hear you are going through this situation as you love your device and use it for your weight loss program. I appreciate your feedback and I am here to help you. Have you tried to restart your device and see if this resolves the issue?   

@cshornbeak thank you for joining the conversation and sharing the details of the issue with your wife's tracker. I appreciate your efforts to resolve this by doing a restart. Since the issue persists, I'll send your case to our Support team so they can investigate further and provide a solution based on the warranty. You will receive an email from them soon. I am glad to hear that you've been enjoying your tracker without any issues!

@Guest2305 thank you for sharing that your tracker turns off and loses your data. I appreciate your efforts and would like to confirm if you've tried to restart your device already? 

Please keep me posted.

[Guest2305]

Yes I restart but when not around a computer to charge it’s difficult and does this several times a day.

Thanks

Moderator edit: personal info removed

[LiliyaFitbit]

Hi @Guest2305, thank you for your reply. 

I appreciate your troubleshooting efforts. Since the issue persists, I'll send your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

If you have any questions, feel free to let me know.

[denamo]

The issues consistently seen with the Alta is far beyond a warranty issue.  Fitbit having a spokesperson saying we want to "enforce our warranty consistently" is a politically correct manner of denying there is a design flaw in this particular Fitbit.  If one or two had a problem, that is understandable.  But owner after owner has had the same problem with the Fitbit Alta turning off, not charging, or keeping a charge. Something is wrong.  So, the corporation simply says, too bad, out of warranty.  We're legally covered, and you are not!  Does not bode well to instill public confidence in Fitbit.  

[GJBA]

We are all saying that but the company is still not servicing the ALTA and
has discontinued the model. Any recommendation??







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[Stevewinker]

Don't understand what your email was trying to tell me sounds like the Fitbit altra wasn't very reliable if you have sto doing the model already so I am assuming you are telling me that your products are not worth buying as they are not reliable for long term use really disappointing as I did really like the Fitbit but can't afford to waste money as pensions don't allow for waste YOURS A DISAPOINTED CUSTOMER

[Ellen07]

My kids go me an Apple watch for Mothers Day.  My fitbit alta wouldn't hold a charge after 2 years but I started having issues at just over a year.  Couldn't get any answer as to why I was not getting notifications that the battery needed charged, but when I plugged it in and checked the app it was over 1/2 charged.  Would take longer to charge and the charge would only last maybe a day.  I got tired of it and quit wearing it.  I was told to simply throw it away by the company.  Not very environmentally friendly.

[Guest2305]

Is the Apple Watch better? At this point I’m really looking into getting one as anytime I’ve had an issue with phone or iPad Apple has started solved the issue. Fitbit offered me a 25% discount on certain types of Fitbit’s only but I’m concerned about the quality and life span of any Fitbit product at this point.

Thanks,

[GJBA]

I would replace Apple Watch in a heartbeat over FITBIT.







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[DanPace]

Hi Everyone, My Fitbit Alta has also started randomly turning itself off with a full battery. I have tried resetting it, but it is still happening. I have only had this for a few months and was working great until recently. Any suggestions are welcome. Thanks!

[GJBA]

Buy another product , unless you exchange it for another product . This is a
KNOWN issue that FITBIT is not talking about. Once you are outside warranty
you are S.O.L





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[LiliyaFitbit]

Welcome to the forums @DanPace! It's nice to see you around @denamo , @GJBA , @Stevewinker , @Guest2305 and @Ellen07 . I am sorry for the delayed response. 

@denamo thank you for your input. Our team is always working on improving our devices and user experiences, and your comments are always welcome. We appreciate your feedback since this helps us to keep improving.

@GJBA I appreciate your participation in the Forums and sharing your feedback. While we introduce new products and make changes to our product line, we continue support Fitbit Alta. Our Support team always try their best to help our customers resolve the issues and provide solutions based on the Fitbit Warranty.

@Stevewinker thank you for sharing your thoughts. We're still supporting Fitbit Alta and I've gone ahead and escalated your case to our Support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

@Ellen07 and @Guest2305 thank you for sharing your experience. I understand your concerns, we're constantly working on improving our devices and user experiences. If you would like to take a look at our latest models, you can take our quiz on http://www.fitbit.com/compare to see which device meets your needs best.

@DanPace thanks so much for taking the time to troubleshoot the issue with your Fitbit Alta. Since the issue persists, I'll send your case to our Support team so they can investigate further and help you get back on track. You will receive an email from them soon.

I'll be around if you need further assistance.

[Stevewinker]

I am pleased to see your response and I hope to hear from you hopefully with a solution to repair my Fitbit as I am lost without it it has been a great help in me losing weight through exercise as I have to lose weight so I can have a hernia operation looking forward to hearing from you in anticipation thank you

Moderator edit: personal info removed

[LiliyaFitbit]

@Stevewinker thank you for your reply!

I appreciate your time and feedback. I am sure our Support team will do everything possible to help you get back on track. You will receive an email from them soon.

Best of luck with your health and wellness goals! See you around. 

[Ellen07]

I have not had any issues with it. Uses the same cube as the phone to charge and charges quicker.  Also has all the apps that I have on my phone as well.  There are various watch faces to choose from also. And it's comparable in price to the Fitbits

[GJBA]

Keep up the good work. Wishing you much success with your surgery. Have you
looked into all option of having this kind of surgery? Here is one other
that my husband had and it was easier on his body and quicker recovery
time. https://www.davincisurgery.com/Good

If your FITBIT is still under warranty you can get help.

Take care.



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[LiliyaFitbit]

It's nice to see you around @Ellen07 and @GJBA!

I appreciate your participation in the Forums and sharing the helpful information and tips. Thank you for letting us be a part of your health and fitness journey. 

Looking forward to seeing you around the forums! 

[jgraske]

Mine is doing the same thing.  I have only had it since the end of April, 2019.