11-06-2019 13:15 - last edited on 08-20-2020 18:17 by MatthewFitbit
11-06-2019 13:15 - last edited on 08-20-2020 18:17 by MatthewFitbit
Is anyone else experiencing problems with their Fitbit Alta not charging past 75%? After attempting to charge it and wear the device it immediately shuts off as well. I have tried restarting it a few time’s but no luck.
Any tips would be appreciated.
Thank you!
10-19-2020 22:34
10-19-2020 22:34
Mines doing the same thing, even bought a new charger
10-20-2020 03:31
10-20-2020 03:31
Hi Davide, I am also experiencing the same issue. I also don’t use Twitter so am struggling to get in touch with customer services. Can you please pass on and gave someone contact me?
many thanks
04-11-2021 15:56
04-11-2021 15:56
I’m having the exact same problem and I need help!!!
04-12-2021 10:15
04-12-2021 10:15
04-12-2021 20:12
04-12-2021 20:12
Aww!!! Dang! Was hoping not to hear that!!
08-07-2021 08:53
08-07-2021 08:53
It's because Fitfit products are honestly very low quality. I have had 2 that I received as gifts, and one I received when I participated in walking study. All 3 have been replaced due to issues that Fitbit support can't seem to fix. Not charging, not holding a charge log, simply not turning on anymore, etc. Luckily I have not given this company any of my own money nor will I ever. There is a reason you don't see "lifetime warranty" on any of their products. Shockingly, I got a cheap chinese step tracker for $5 on some shady deal site about 5 years ago and it actually still works today.
09-19-2021 10:14
09-19-2021 10:14
Hi did you get the problem resolved as mine has been the same too for weeks now
09-19-2021 10:16
09-19-2021 10:16
Hi DavideFitbit is there a so,union to this what seems to be a very common problem
09-20-2021 06:56
09-20-2021 06:56
09-20-2021 23:11
09-20-2021 23:11
This has happened to me as well! ☹️
09-21-2021 14:51
09-21-2021 14:51
Did you try the "put fitbit in a plastic bag in the freezer" trick? It actually works.
11-15-2021 08:28
11-15-2021 08:28
Since one of the updates to the iOS app earlier this year, my Alta stops charging at 75% and won't go higher no matter how long I keep it plugged in. However I have found if I remove it from the charger, and unplug the charger too, then wait about 5 minutes and then reconnect everything again, it goes up to 100% and the charge lasts about a week or so. Works every time for me.