help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit not working - syncing or tracking sleep

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-21-2020 16:53 - last edited on ‎08-20-2020 19:45 by Fitbit Moderator

‎02-21-2020 16:53 - last edited on ‎08-20-2020 19:45 by Fitbit Moderator

I noticed yesterday morning that my fitbit didn't track my sleep and thought it strange.  Yesterday I got it over 7500 steps (I know for sure bc I'm in a stepbet and I made sure I met my goal for the day before going to bed). This morning I woke up to find that my fitbit didn't track sleep for the second night in a row and that it also only updated just over 4000 of my steps.  This is problematic for an extra reason since this issue could potentially cost me the $120 I paid for my stepbets if it isn't rectified shortly. PLEASE HELP!

Best Answer
Labels:
0 Votes
1 REPLY 1

‎02-21-2020 20:47

‎02-21-2020 20:47

Hi @Alioop1979 Try restarting your Alta HR several times and see how it performs from then.

Restart your tracker  

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer
0 Votes