Incorrect time on device

[beachgeek]

It was correct at 5:30 this morning. The steps seem to be correct and it seems to have synced them with my PC. But now it is 12:48 and it says it is 7:56. Makes no sense. Any thoughts?

Moderator edit: Subject for clarity 

[SunsetRunner]

Hello and welcome @beachgeek 

I would suggest restarting your Fitbit Alta HR. You will not lose any data doing this. 

Here’s how:

1. Plug your charging cable into a USB port on your computer or any UL-certified USB wall charger.
2. Clip the other end of the charging cable to the port on the back of the tracker. The pins on the charging cable must lock securely with the port. You’ll know the connection is secure when the tracker vibrates and you see a battery icon on your tracker’s display. Your tracker will begin charging.
3. Press the button on your charging cable 3 times within a few seconds, briefly pausing between presses. The button is on the end of the charging cable that is plugged into your computer. When you see the Fitbit logo and the tracker vibrates, this means the tracker has restarted.
4. Unplug your tracker from the charging cable. Now try sync your Alta HR

😃 Please let me know if this resolves your syncing issue. Keep me posted

 

[RicardoFitbit]

Hi @beachgeek welcome to the Community Forums! Sorry for the delayed reply.

I appreciate the information that was shared in your post. Let me share with you that our Fitbit devices use your mobile device information to display the time with the syncing process, therefore, by simply syncing your Alta HR it should display the correct time, or the one that's on your mobile device. That said, I recommend you to verify if such information is correctly configured on your mobile device. 

Also, this may be fixed by updating the time zone setting in your Personal Settings. For step-by-step instructions, please see our help article: How do I change the time on my Fitbit device? and let me know how it goes.

@SunsetRunner Thanks for your helpful post!

Keep me posted.

[beachgeek]

Yes, I did that. What happened was all my steps disappeared, reset to zero for the day. About an hour later the time corrected. Sometime after that, maybe another hour, the steps came back. Ahhh!

[beachgeek]

I tried all those things before posting and nothing worked. Every smart device in my house had the correct time except for the Fitbit. I have no idea what was going on - or how it got corrected. 

[SunsetRunner]

Hello again @beachgeek 

I’m happy to see your up and running again. Happy Stepping! 😃 Have an awesome weekend 

[Beau01]

Went to Europe and did not take fitbit when I came back  wrong time and date.

[Beau01]

How do you sync the fitbit?

[Beau01]

Did not work.

[flonch]

Did not help