Is my Alta charging?

[yee10]

Hi,

My Alta would vibrate & show a battery icon when I first plug it in to charge. After that the screen would switch "off" & fade to black. Would like to know if my Alta is charging properly when there the screen is "off" during charging because I remember the battery icon would remain on throughout the charging process when I charged it previously.

[Inditaps]

Get in contact with the fitbit team they might help or replace your
fitbit..

[JuanJoFitbit]

@HCG I'm sorry for the late response. However, I appreciate your participation in our Fitbit Community and the time you spent trying the recommended troubleshooting steps before contacting our forums.

I was able to get in touch with our Support team and was told that you contacted them via email as @Inditaps recommended. Please reply to their last email so they can follow up accordingly.

Let me know if you have any questions! 

[NSAmit]

You would see "battery with the exclamation" when battery is completely drained. The moment you connect a charger, wait for some time and then you will start seeing the battery with charging progress. Off-course it does not keep the display on always as it would take longer to charge battery completely. 

[JuanJoFitbit]

@NSAmit, thank you for joining us in this thread and our Fitbit forums. By the way, I'm sorry for the late response.

I appreciate the information you shared. This will be helpful for other users who have doubts about how the charging process works.

As a side note, I'd like to invite you to visit our Discussions board, where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often.