03-30-2017 22:10 - last edited on 08-20-2020 18:17 by MatthewFitbit
03-30-2017 22:10 - last edited on 08-20-2020 18:17 by MatthewFitbit
I've lost my Fitbit I've looked high m low Help! Thought I lost it at work but looks like I went home with it.. tried yo sync n nothing suggestions please... Thank you
Moderator edit: edited title for clarity
Answered! Go to the Best Answer.
03-31-2017 09:07
03-31-2017 09:07
Thanks for visiting the Community @maryanncastillo!
It's a shame to hear that your Alta got lost, let me help you out. I totally agree with @Odyssey13 try using a Bluetooth locator app to help you find your tracker. For Android you can try Bluetooth Finder, this app is free of charge so don't worry.
Hope it helps!
03-30-2017 23:17
03-30-2017 23:17
Hello and welcome to the forums @maryanncastillo
Read this article on what to do when you've lost your Fitbit - click
It often turns up for most people in unexpected places. Check your car cup holder, too.
Let us know what happens.
03-31-2017 09:07
03-31-2017 09:07
Thanks for visiting the Community @maryanncastillo!
It's a shame to hear that your Alta got lost, let me help you out. I totally agree with @Odyssey13 try using a Bluetooth locator app to help you find your tracker. For Android you can try Bluetooth Finder, this app is free of charge so don't worry.
Hope it helps!
03-31-2017 16:04
03-31-2017 16:04
Thank you n yes I did or am doing this now..
03-31-2017 16:09
03-31-2017 16:09
I have add the app. And 1 says it's found it but says it's too far, the other one says it has found it also but location hasn't been saved to try in a few minutes which I do n keeps saying the same thing so I'm patiently waiting..
03-31-2017 16:15
03-31-2017 16:15
I've been back tracking my steps the only thing at work I'm all over the place..but trying 1 area at a time . There's been no movement n where ever it is it pretty warm burning calories. Went back out to truck again
04-07-2017 19:05
04-07-2017 19:05
Thank you. I'm open to any more helpful suggestions..
04-07-2017 20:17
04-07-2017 20:17
My lost fitbit has new notifications went from recovery runner to higher like an hour ago. How'd that happen? Still looking every minute I have. Desperately searching...
04-07-2017 20:59
04-07-2017 20:59
@maryanncastillo Recovery Runner is a rank. You see under a member's name, their rank. Click to learn more.
It's based on the number of posts and you've posted seven times.
04-07-2017 21:02
04-07-2017 21:02
I have lost mine 4 times since Christmas the band is not working for me at all
the latest was today and lucky was found again after many hours of looking and retracing my steps
08-28-2017 05:56
08-28-2017 05:56
I have lost mine numerous times as well. Is there a new band that will prevent it from coming loose so easy.
I'm in search for a solution before I throw the thing away
08-29-2017 01:26
08-29-2017 01:26
03-07-2018 18:23
03-07-2018 18:23
I lost my Alta too. I tried the Bluetooth App but since it was two weeks ago, been retracing my steps but nothing. I’m just now finding out about this app, my Fitbit battery is dead as can be by now. I’ve a one year warranty so a friend suggested I call to see how they can help me or if they can see where it was located last but no GPS and basically they can’t help me at all. I’m so frustrated. Any other suggestions on how to relocate my Alta? I ordered a knock off but still hoping for a miracle.
03-14-2018 20:47
03-14-2018 20:47
There were several apps to locate your fit bit I used several 2worked good.
Question were you wearing it when u lost it? Which bans were you using?
Mine came with the snap which I didn't even have for like 4 days. FITBIT was replaced and I bought different band yes it came with the snap band. And have yet to come across my old fitbit.
03-16-2018 03:44
03-16-2018 03:44
03-16-2018 15:48
03-16-2018 15:48
03-19-2018 15:34
03-19-2018 15:34
Awesome help @maryanncastillo! Welcome to the Forums @FlyingSooie! Thanks for sharing your experience with your Alta. Upon checking with Support I was able to see that you have a case with them.
If you have more questions about your case resolution or you need further assistance, please go back with them. I'm sure that they can help you to get back on track.
Catch you later! 🙂
03-19-2018 19:11
03-19-2018 19:11
03-19-2018 20:57
03-19-2018 20:57
03-20-2018 16:31
03-20-2018 16:31
Thanks for the reply @FlyingSooie and @maryanncastillo! I appreciate all the help and tips you have been giving @maryanncastillo.
@FlyingSooie Thanks for all the feedback and I wanted to assure you that we take into consideration all the comments provided by our users to continue improving your experience.
Since you received a 25% discount option after Support evaluated your case, please know that this is the best option to help you get back on track with the Fitbit family. I'm sure our Customer Support team will be more than glad to help you further with this or if you need further clarification for your case resolution. Or, you can take a look at our policies if you have further questions about our Warranty Policy.
Catch you later!