My Fitbit Alta does not power on

[Avicat]

My Fitbit Alta switches off the moment its charging plug is removed. I have tried restarting it by pressing the micro switch three times within 8 seconds, however after rebooting also the problem persists. Moreover, the display works when it is plugged on and shows the battery as fully charged, However moments after removing the charging plug, it goes dead and no amount of taping is able to bring it to life. This problem started exactly a year after flawless performance. Please help 

Moderator edit: Updated subject for clarity 

[MaginB]

Thanks for visiting the Fitbit forums @Avicat! 

Since you've performed the steps mentioned and the issue persists I've gone ahead and created a case in your behalf. Soon you will be receiving an email with the next steps so please keep an eye on the email address that you have associated to your Fitbit account. 

Catch you later! 

[Avicat]

My problem remains unresolved. Pl help

[Emmmily]

I am having the same issue! Would love to know how to fix it, as I can’t take it anywhere anymore! 

[Annabellejs97]

I am having the exact same problem. I do not know what to do. 

[SunsetRunner]

My new replacement is doing exactly the same.  Not happy as waited over a week for a replacement.

[Ranger001]

I am having the same problem.  Would like a solution soon.

[fdmerrifield]

I am having the same issue with my fitbit alta.  It will not power on after 5 reset trys.

[ramjasthi]

I'm having the same exact issue after a year. Could someone please help me on how do I get this resolved.

[jeremy-choco]

We have the same predicament with the fitbit alta. Can you help me with the answers gave to you by one of the advisers? I am really having a hard time trying to solve the problem but it’s still unresolve until now. Pls help me. Thanks much.

Moderator edit: Removed personal information

[Gator76]

I am having the same problem as everyone else. I even went through the "chat" adviser. I think the next step is returning it since it is only a few months old and should still be under warranty.

[LindaandLinus]

my fitbit was charged last night but this morning charge gone.  trying to recharge and have reset it.  Also it is only syncing once a day. Hope there will be an easy fix. 

[Huggarat2]

I am having the same problem.  I have had my Alta for 2+ years, but this summer, while in California, it started acting up (charging, showing full charge, then within 1 hour completely dead)

Can anyone help?

I am having the same problem.  I have had my Alta for 2+ years, but this summer, while in California (in extreme heat) it started acting up (charging, showing full charge, then within 1 hour completely dead).  

can You file a case for me as well?

thanx. 

Moderator edit: Merged replies

[LindaandLinus]

Hi I just charged up for 2 hours and shows the time 2 hours behind and battery empty can some one help it started acting up when on vacation last week not more then 2 years old.

just tried charging for 2 hours and shows battery empty and time is 2 hours behind. Mine is also 2 years old and started acting up on vacation last week 

Moderator edit: Merged replies

[fishergal]

My Fitbit was fully charged and after walking 2 miles on Saturday, when I wanted to check my steps for sure, when tapped it would not respond, nor would it when I flexed my wrist. I checked on Community for answers and found where it said to restart my Alta HR, which I have tried several tomes to no avail. This Fitbit was just purchased in March of this year. It is my third fitbit and the first I have had trouble of this nature.

So, now what do I do? I hate to give up on it, but I am at a loss and really cannot afford to buy another. Thank you for any kind of help you can give me. Also how do I check to see when you respond? I hope you will email me at my email and not to MaginB.

Moderator edit: Removed personal information

[LindaandLinus]

You can go to fitbit.com support and have a chat about the problem. They had me try to charge using wall charger and it fixed it. I still am not getting it to sync except once a day so will be checking with them hope this works for you.

Sent from Mail for Windows 10

[FerdinandFitbit]

Hi everyone! Good to see you in the Fitbit Community Forums and welcome to the new ones! 🙂

@ramjasthi, what is exactly going on with your Alta? If it's not turning on, what happens when you put it to charge, are you able to see anything coming up on the display? Have you tried to restart your Alta?

If not, You can easily do this by clipping your tracker to the charger and plugging the charger to a USB port on your computer or a wall charger. Then, Press the button on your charging cable three times within four seconds and your tracker should vibrate and show the Fitbit logo. This will make your tracker to reboot.

Let me know how that goes!

@Gator76, I'm sorry about that. Was the Chat Support Team not able to help you out with this? If you'd like more assistance, let me know. I'll be happy to help you out!

@LindaandLinus @fishergal I've gone ahead and escalated your case to the Support Team. You should be receiving an email shortly with more instructions. If you need more help, I'm here to help!

@Huggarat2, you could also try the suggestions I gave @ramjasthi and see if that helps.

if you guys need anything else, I'm always around!

[fishergal]

Thank you you so much for your kind response. I was finally able to speak
to a customer support person and after checking the progress in my Alta HR
activity account, he felt that my Fitbit was not able to be fixed, so to
speak, and since it was only active since March, he cut an order for a
replacement to be sent. Gratefully, it arrived today.

Thanks again for your support.

[LindaandLinus]

Awesome I am so glad for you. Enjoy and Merry Christmas
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[Tashspil]

Im having the same issue. Its s brand new alta. I've tried re starting a few times