Not receiving text notifications

[adp1028]

Alta hr will NOT notify text messages. App says it’s up to date. 

Moderator edit: Subject for clarity 

[RicardoFitbit]

Hi @adp1028, welcome to the Community Forums! 

I appreciate the details that were shared in your post. To better assist you with this, can you please let me know which mobile device you're currently using? Also, when was the first time you experienced this? Are you not receiving text notifications only or phone calls too? If you haven't already done so, I recommend you to check: How do I get notifications from my phone on my Fitbit device? to see that all the necessary requirements to receive notifications on your Fitbit are correctly configured and to try some troubleshooting steps.

Keep me posted and let me know if you have any additional questions.

[adp1028]

Hi Ricardo. Yes I tried all of that. It actually started a couple months ago at about the same time as an iOS update.   

I have done all the following and then anything else I could think of or read Online 

To start with troubleshooting, open the “Settings” app on your phone and confirm or adjust the following settings: 

Verify that Bluetooth is on and that your phone can share system notifications: 

1. On your phone, tap Settings > Bluetooth. Tap the information icon next to the name of your Fitbit device.
2. Turn on Share System Notifications. If you don't see the System Notifications option: 

• Restart your Fitbit device. For instructions, see How do I restart my Fitbit device?
• Tap “Allow” when you receive a message on your iPhone or iPad asking if you want your Fitbit device to show notifications.
• Tap the information icon next to the name of your Fitbit device.
• Turn on “Share System Notifications”.

To see notifications from your phone on your Fitbit device, your phone must receive phone, text, calendar, and app notifications.

1. On your phone, tap “Settings” > “Notifications”.
2. Make sure “Show Previews’ is set to “Always” or “When Unlocked”.
3. Verify the settings for each app that sends notifications:

For  Call:

• Allow “Notifications”—On
• “Alerts” > “Notification Center”—On
• “Show Previews”—”Always” or “When Unlocked’

For messages:

• Allow ‘Notifications”—On
• “Alerts” > “Notification Center”—On
• “Show Previews”—”Always” or “When Unlocked”

For Calendar:

• Allow “Notifications”—On
• Tap each notification type and verify the settings:
• “Alerts” > “Notification Center”—On
• “Show Previews”—”Always” or “When Unlocked”
• Note: Your Fitbit device shows notifications from all calendars synced to your default Calendar app.

All other apps:

• “Allow Notifications”—On
• “Alerts’ > “Notification Center”—On
• “Show Previews”—”Always” or “When Unlocked”

Do Not Disturb: 

This feature prevents your phone from sending notifications. Verify that Do Not Disturb is off:

• On your phone, tap Settings User-added image > Do Not Disturb User-added image.
• Make sure Do Not Disturb is turned off. 

Set up notifications in the Fitbit app:

• With your Fitbit device nearby, tap the “Today” tab > your profile picture. 
• Tap your device image > “Notifications”. Follow the on-screen instructions to pair your Fitbit device to your phone. 
• Choose the types of notifications you want to receive. Tap App Notifications and choose the apps you want notifications from. 
• Sync your device.

[adp1028]

iPhone Xs. Is my device. Did all updates. Restarted device.  Multiple times.