help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Not tracking sleep correctly

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-14-2022 07:43

‎06-14-2022 07:43

My Alta HR has stopped tracking my sleep correctly. It does not start tracking until after I've been asleep for 1 to 2 hours. I find it interesting that this never happened when I was subscribed to Fitbit's premium program. This didn't happen until i cancelled my premium membership. I still wear my Fitbit and sleep in the exact same way as I did when I had premium. Hmm, I guess money talks.

Best Answer
Labels:
5 REPLIES 5

‎06-19-2022 05:07

‎06-19-2022 05:07

Mine has stopped giving me sleep details around that date too. I didn't try premium, though.

Best Answer
0 Votes

‎07-14-2022 07:56

‎07-14-2022 07:56

Mine is similar. Went to bed at about 11:45 pm last night. Synced reading shows 3:15 am. I got up at 7:07 AM and Fitbit record of that time perfectly. The time that is off is the time I was sleeping. Also I took a nap yesterday and it recorded my naptime perfectly. Someday as it does not report any sleep whatsoever. Any solution? I have never use premium.

Best Answer

‎07-14-2022 07:58

In response to jacmar

‎07-14-2022 07:58

Jacmar is a walker, not a jogger.

Best Answer
0 Votes

‎07-18-2022 07:27

In response to Patcontra

‎07-18-2022 07:27

Thanks, is yours an Alta HR? Maybe someone will have a solution for us. Stay tuned. I think Fitbit should help also.

Best Answer

‎08-05-2022 10:00

‎08-05-2022 10:00

Same here. I've never had Premium.

Best Answer
0 Votes