Only getting simplified sleep patterns from Fitbit Alta HR

[Grandpa70]

 I notice that there are lots of people experiencing the same issues but these are all dated 2018. I was in Chat with an operative yesterday for about half an hour but the problem still persists. After recording the full sleep pattern , the last three nights have all been basic. How can I resolve the problem and get back to showing the full sleep pattern? And do I have to wait until tomorrow morning to see if the issue has been resolved,

many thanks, Leslie

Moderator edit: Updated title for clarity

[Kaida]

I'm having the same issue. Only basic sleep readings for the last 4 nights.

[JoanieOH]

Same issue for me too - basic sleep details for past 3 nights

[FerdinandFitbit]

Hi there @Grandpa70 @Kaida @JoanieOH, welcome to the Fitbit Community Forums! 🙂

I'm very sorry to hear that you're having problems with not seeing your Sleep Stages but only the simplified sleep patterns instead. Thanks a lot for all your efforts in trying to get this feature to work properly. I'd like to help you out!

Please, check this article with information of why you could be receiving only simplified sleep patterns instead of the full Sleep Stages. If you're still having problems with this, feel free to let me know.

Something really important to note here is to check the message that appears on each sleep log saying why you only received the simplified sleep details to know what could be going on.

Hope this helps and please, feel free to let me know if you need more help!

[Kaida]

I'd already reviewed that article. Sleep position and fit haven't changed. My battery is charged. Something is wrong with the device all of the sudden. It's been working fine for a year and a half.

[Grandpa70]

I have already tried all the suggestions on the article and as I said in my email, I was on a web chat the day before and the problem has not been resolved!!! Any further suggestions would be welcomed , if no solution then I shall be returning my Fitbit for a full refund 

[Greatscotlondon]

Been getting simplified sleep for over a week now and, as someone already said, most similar gripes seem to be from a while back. I’ve tried reset and repositioning device but to no avail - anything else to try?

[Kaida]

My issue seemed to be related to the heart rate monitor - in that it quit working. I noticed that my daily HR stats had disappeared too. 

I bit the bullet and upgraded to the Charge 3, which is by far the best Fitbit I've ever had (it's my 5th model).

[Greatscotlondon]

None of these suggestions have worked, I've already read the article refered to and as a pensioner I cannot afford to upgrade. Has anyone got any other ideas at all?

[Grandpa70]

I tried pressing the little button on the usb lead for about 6 seconds when it was on charge and it reset itself. It started to work after that.
Sent from my iPhone

[jeanm123]

This worked for me too! There are more helpful hints on the community dialogue.

Plug your device into a computer with the charger. On the top of the charger chord (usb end) there is a little button. Press it a few times and you will get a vibration on the fitbit and see the logo. This should reset it. It saves all your data, it just gets it working right again. It worked for me.

Moderator edit: Merged replies

[Gardengeek]

Same with me regarding simplified sleep patterns.  Mine started almost 2 weeks ago.  Resetting hasn’t helped it.  Then my Fitbit has started draining out within a day of resetting.  Now my battery lasts approx 12 hrs! This is my 2nd Fitbit, and each has lasted 10 months.  If it’s the battery, they really need to work on creating a much better one especially if you use the Fitbits everyday.  I’m currently working with someone on the support team to troubleshoot.  So far the attempts at going through their suggested steps has  not changed anything yet. We’ll see what else they come up with. I’ll keep you posted.

[Kimby1201]

I am experiencing the same problem of only getting simplified sleep patterns.  There is no message under the graph stating why it is happening. Would appreciate some help.

[Gardengeek]

My answer back from community support is their offer of 25% of one of their products online. They also mention their ‘newer’ products have improved durability and performance. So when they offer a discount to purchase any of their online products, of which every one shows a reduced price, how do I know these are or are not, one of the ‘older’ products that don’t have the durability and performance the ‘newer’ products have? I have used my Fitbit daily, take great care to not even get it wet, treat it carefully like every other piece of jewellery I have, and it only lasts 10 months? I’ve had 2 of these now, both that started acting up after 10 months. I do not have the trust into throwing my $ into any Fitbit product again. I think I may ride it out and bypass the 25% offer, and hope for something newer to come up that will not fail in months, a year or even 2 yrs. it’s ludicrous! Unless someone out there can change my mind within the next 30 days before my discount runs out. Who can convince me this is an amazing product that will last years? Or know of another product that has the exercise monitoring system, sleep pattern and heart rate monitoring that I want, that will last?

Sent from my iPad

[FerdinandFitbit]

Hi everyone! Good to see you in the Fitbit Community  Forums! 🙂

I'm happy to hear that some of you have been able to get your trackers to record your sleep correctly.

For those who are still having problems, you can try to give your tracker a quick restart. You can easily do this by clipping your tracker to the charger and plugging the charger to a USB port on your computer or a wall charger. Then, Press the button on your charging cable three times within four seconds and your tracker should vibrate and show the Fitbit logo. This will make your tracker to reboot.

After that, you might want to set up your tracker as a new device. For this, go to the Account section at the top right corner on the Fitbit app and select the option that says "Set up a new device". Follow the on-screen instructions and once you're done, your tracker should be syncing without a problem.

If you need more help, feel free to let me know!

[Grandpa70]

Hi there,

If you set up as a new devise won't you lose all previously recorded data?

Moderator edit: personal info removed

[pennyvk]

same problem...sleep details missing. i have not changed how it's set up  or worn. very frustrating. 

[Greatscotlondon]

This is really frustrating, I did the re-set thing (pressing 3 times on the charger button in rapid succession to get the Fitbit logo) but now, for the last 2 nights, instead of simplified sleep I have only light sleep - no REM or deep sleep is being recorded. I know this can’t be right as I have never had a night with absolutely no REM or deep sleep since I started using a Fitbit. What now? Seem like Grandpa 70 & PennyVK are also at the end of their tether, there must be a solution! I am reluctant to set up as a new device as I don’t understand the consequences of that action.

[EdsonFitbit]

@Grandpa70 @Greatscotlondon Thanks for visiting the Fitbit Community.

If you set up your Fitbit Alta HR as a new device you won't lose your previously recorded data saved on your account. The recent activities not synced might get deleted from the Tracker. This procedure is used when you add a replacement Tracker to the existing account, so it is totally safe. In order to erase the data from your account it would be necessary deleting the account which I know you don't want. 

@pennyvk Welcome to the Fitbit Community. I'm sorry to hear that your Fitbit Alta HR didn't record your sleep stages. If you haven't done it already, please be so kind to perform a restart to your Tracker. In addition, please confirm that you've checked the article shared above.

Please let me know if you have any question.

[Greatscotlondon]

Hurrah! I’ve got mine going again!