Screen not responding

[JYmeister]

The screen on my Fit Bit Alta HR does not work.  The fit bit syncs and it can charge.  I already tried resetting it, the fi bit vibrated like it’s supposed to but the screen didn’t turn on.  Basically my fit bit is fully functional but the screen doesn’t respond.

[SunsetRunner]

Hello and welcome to the Fitbit Community @JYmeister 

I understand your display on your Alta HR is not lighting up but still syncing and capable of charging. Restarting your Alta HR is a great troubleshooting step in situations like this one. Let’s make sure your quick view wasn’t accidentally disabled.
Here’s how: 

open your Fitbit App

tap your profile picture on the upper left 

scroll down and tap Alta HR

now scroll down and ensure that “Quick View” is not set to off

If that does not resolve your issue I would again try restarting your Alta HR. I would suggest trying this multiple times in a row. Sometimes the button on the charger is a step forgotten or a bit tricky to find so I’m going to provide s screenshot as well. Again, try these steps several times: 

Here’s how:

1. Plug your charging cable into a USB port on your computer or any UL-certified USB wall charger.
2. Clip the other end of the charging cable to the port on the back of the tracker. The pins on the charging cable must lock securely with the port. You’ll know the connection is secure when the tracker vibrates and you see a battery icon on your tracker’s display. Your tracker will begin charging.
3. Press the button on your charging cable 3 times within a few seconds, briefly pausing between presses. The button is on the end of the charging cable that is plugged into your computer. When you see the Fitbit logo and the tracker vibrates, this means the tracker has restarted.
4. Unplug your tracker from the charging cable. Now try sync your Alta HR
   

   Hopefully restarting several times will resolve this issue. If not I would suggest calling Fitbit Customer Service. You can find ways to contact them here: https://help.fitbit.com/?l=en_US&cu=1&fs=ContactUs

😃 Please keep me posted on how it goes.

[JYmeister]

I’ve already restarted multiple times.  I’ve also found out that the Fit a bit is 100% working.  It’s still shows steps on the app and it still records my sleep.  Silent alarms also work.  It’s just the screen doesn’t turn on

[SunsetRunner]

Hello again @JYmeister 

I’m so very sorry the troubleshooting steps did not resolve your issue but I am happy your still getting credit for your steps as well as your silent alarms working. It’s just a technicality but did you press the button on your charging cable three times within four seconds during the restart? 
If restarting your Alta HR did not resolve the issue then I would suggest calling Fitbit Customer Service. Here are ways to contact them: https://help.fitbit.com/?l=en_US&cu=1&fs=ContactUs