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Syncing difficulties

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‎01-08-2020 10:52 - last edited on ‎08-20-2020 17:50 by Fitbit Moderator

‎01-08-2020 10:52 - last edited on ‎08-20-2020 17:50 by Fitbit Moderator

I have to delete the unit and re set it up anytime i wish for it to sync.

It also wont do the update. Help

 

Moderator edit: Subject for clarity 

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‎01-10-2020 16:14

‎01-10-2020 16:14

Hello @Rita1993, welcome to the Community Forums! Sorry for the delayed reply.

 

First, I appreciate your effort and patience for troubleshooting this situation prior to posting, I totally understand how frustrating this matter can be for you but I'm here to help you with this. That said, if you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your mobile device that's preventing the syncing procedure to be completed.

 

Also, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

 

Keep me posted, I'll be around if you need anything else.

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