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Unable to sync device

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‎01-18-2020 12:55 - last edited on ‎08-20-2020 17:50 by Fitbit Moderator

‎01-18-2020 12:55 - last edited on ‎08-20-2020 17:50 by Fitbit Moderator

unable to sync even though recharged.  still shows wrong date, time and also show a calorie count, although there are 0 steps

 

Moderator edit: Subject for clarity 

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‎01-19-2020 11:49

‎01-19-2020 11:49

Hi @mcdonell51, welcome to the Community Forums!

 

Thanks for bringing this to my attention. First, I'd like to let you know that the time on your device is wrong because of the syncing difficulties you're currently experiencing. Also, the calories amount your account is showing is because of your BMR. To learn more about this, please check: How does my Fitbit device calculate calories burned?

 

To move forward with the syncing difficulties, can you please let me know which mobile device are you using? When was the first time you experienced this and how many times since then? If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your phone that's preventing the syncing procedure to be completed.

 

Then, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

 

Keep me posted, I'll be around if you need anything else.

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‎01-19-2020 13:23

In response to RicardoFitbit

‎01-19-2020 13:23

Thanks for responding. I will sit down today and read through everything
and let you know.
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‎01-26-2020 15:39

In response to mcdonell51

‎01-26-2020 15:39

You're welcome @mcdonell51. sorry for the delayed reply.

 

Thanks for taking into consideration the information that was shared on my previous post. Please do not hesitate to contact me back if you require further assistance or if you have any additional questions for me to answer, I'll be around.

 

Thanks for being part of the Fitbit family! 

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