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Unable to sync device

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‎02-15-2020 10:18 - last edited on ‎08-20-2020 19:45 by Fitbit Moderator

‎02-15-2020 10:18 - last edited on ‎08-20-2020 19:45 by Fitbit Moderator

Continue to "cannot find device" when syncing.??? Both are charged- phone and Alta

 

Moderator edit: Subject for clarity 

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3 REPLIES 3

‎02-16-2020 10:52

‎02-16-2020 10:52

I powered my phone off, let it rest a while and then restarted.  Now will sync information frim last 2 days.  Thanks.

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‎02-16-2020 17:09 - edited ‎02-16-2020 17:11

‎02-16-2020 17:09 - edited ‎02-16-2020 17:11

Hi @MEB2005, welcome to the Community Forums!

 

Thanks for bringing this to my attention, I'm happy to know that after trying some troubleshooting steps your issue was resolved. Please do not hesitate to contact me back if you require further assistance in the future or if you have any additional questions for me to answer, I'll be here ready to help you out. You can also try the steps that are specified on: Why won't my Fitbit device sync? if you experience the same.

 

Because your issue was resolved and just if you're interested, I want to suggest you to visit our discussion forums and participate over there. There are several users that share helpful information and tips about eating well, how to manage your weight, better sleep, a mindful lifestyle and some inspiring stories too!  

 

Thanks for being part of the Fitbit family, it was a pleasure to assist you.

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‎02-16-2020 18:48

In response to MEB2005

‎02-16-2020 18:48

Just wait, it will screw up again. The Fitbit app is full of bugs that they either can't or won't fix. I've had syncing issues for months. 

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