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Unresponsive device

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‎04-17-2020 06:03 - last edited on ‎08-20-2020 17:41 by Fitbit Moderator

‎04-17-2020 06:03 - last edited on ‎08-20-2020 17:41 by Fitbit Moderator

My watch was working perfectly yesterday, and today it’s coming up with a battery icon with diagonal lines on it before the clock screen. I have tried restarting the watch and it won’t go. I have also charged it to full. I have a fit bit Alta 

 

Moderator edit: Subject for clarity 

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‎04-19-2020 15:24 - last edited on ‎08-08-2025 07:11 by Fitbit Moderator

‎04-19-2020 15:24 - last edited on ‎08-08-2025 07:11 by Fitbit Moderator

Hi @Alice123455, welcome to the Community Forums! Sorry for the delay in responding your post.

Thanks for bringing this to my attention and for troubleshooting your Alta before posting over here. To better assist you with this, can you please let me know when was the first time you experienced this issue and how many times? Since you already restarted your device to no avail, I recommend you to follow the steps that are specified on: Why isn't my Fitbit device's battery charging? and let me know how it goes.

Keep me posted and let me know if you have any additional questions.

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