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Watch working conditions

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‎02-14-2020 22:18 - last edited on ‎08-20-2020 17:50 by Fitbit Moderator

‎02-14-2020 22:18 - last edited on ‎08-20-2020 17:50 by Fitbit Moderator

My Fitbit Alta only seems to work while it is charging . I have tried to reset it several times using the button on the charger. It syncs with my phone while it charges and shows full charge. Once I remove it from the charger, it does not work at all. It won't light up when not charging and my phone can't find it at all.

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3 REPLIES 3

‎02-14-2020 22:42

‎02-14-2020 22:42

Have you cleaned the contacts? 

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‎02-14-2020 22:53

In response to Rich_Laue

‎02-14-2020 22:53

i have recently taken it and no contacts are added to it infact today i
have just set up the watch
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‎02-15-2020 05:38

In response to Gayathri3

‎02-15-2020 05:38

You say the watch isn't charging. Have you cleaned the charging contacts? 

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