06-18-2021 15:25
06-18-2021 15:25
I turned on the 2-factor authentication in app last week, under Account Settings. I then turned it off to work on something else today and when I went back in to turn it on...it is no longer in Account Settings in the app?!? Any advice how to get it back on? I feel it's needed badly on the Sense w/all the medical data shown for an added protection layer!
06-19-2021 06:25
06-19-2021 06:25
Which phone is the fitbit app on, and I'll be happy to move the post out of hardware support.
06-19-2021 06:33
06-19-2021 06:33
Android, (Galaxy), it was really nice having the 2-factor, anytime I went into my account online (not through my Android), it prompted for a text code sent to me. I wish I'd never switched it off but didn't realize it would vanish from my Fitbit app. I did contact support as well.
06-19-2021 08:59
06-19-2021 08:59
Have you looked at the 2 Factor FAQ
I can not find an option to add or remove 2 Factor.
06-19-2021 09:58 - edited 06-19-2021 10:04
06-19-2021 09:58 - edited 06-19-2021 10:04
I did read that, thanks. The issue is, 2-factor was under "Account Settings" in the app, under Authorized Devices but when I toggled it off...2-factor disappeared completely, just no longer there anymore. i assumed I could just toggle on/off because the on/off was there. I got an e-mail when I enabled & disabled it but now have no option to turn back on as it was completely removed when I toggled it off.
06-23-2021 14:06 - edited 06-23-2021 14:06
06-23-2021 14:06 - edited 06-23-2021 14:06
The 2-factor authentication has been added back into my Fitbit app. Have turned it on and it is working great! I will never turn it back off again. Worked with FB Support & supplied screenshots...I'm assuming they added it back.