2-factor Authentication disappeared, help?

[amburd]

I turned on the 2-factor authentication in app last week, under Account Settings. I then turned it off to work on something else today and when I went back in to turn it on...it is no longer in Account Settings in the app?!? Any advice how to get it back on?  I feel it's needed badly on the Sense w/all the medical data shown for an added protection layer!

[Rich_Laue]

Which phone is the fitbit app on, and I'll be happy to move the post out of hardware support. 

[amburd]

Android, (Galaxy), it was really nice having the 2-factor, anytime I went into my account online (not through my Android), it prompted for a text code sent to me.  I wish I'd never switched it off but didn't realize it would vanish from my Fitbit app.  I did contact support as well.

[Rich_Laue]

Have you looked at the 2 Factor FAQ

I can not find an option to add or remove 2 Factor. 

[amburd]

I did read that, thanks.  The issue is, 2-factor was under "Account Settings" in the app, under Authorized Devices but when I toggled it off...2-factor disappeared completely, just no longer there anymore.  i assumed I could just toggle on/off because the on/off was there.  I got an e-mail when I enabled & disabled it but now have no option to turn back on as it was completely removed when I toggled it off.

[amburd]

The 2-factor authentication has been added back into my Fitbit app.  Have turned it on and it is working great!  I will never turn it back off again.  Worked with FB Support & supplied screenshots...I'm assuming they added it back.