08-11-2018 14:07 - edited 09-12-2019 10:48
08-11-2018 14:07 - edited 09-12-2019 10:48
Fitbit Update: 3/6/19
Hello everyone!
We have some updated troubleshooting suggestions we'd like for all of you on Android Pie (9.0) to try.
First, turn off Background Restrictions/Limitations: Phone settings > Apps & Notifications > Fitbit app > Background restrictions or Background limits.
Then, disable battery limitations:
Please give the steps above a try to improve syncing with your Fitbit device and Android 9.0 OS. We're still researching and testing out long-term solutions to this ongoing syncing issue. We thank you for all your patience while we continue to work on this effort.
Fitbit Update: 2/14/19
Hi everyone!
Thanks for all your reports and patience with these Android 9.0 syncing difficulties. We’re aware of this ongoing issue and have been working to identify a resolution as quickly as possible.
We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track as soon as possible.
I'll let you know if I receive any additional information on this matter.
Fitbit Update: 10/3/18
Hey Everyone!
Our team is still working on implementing a longterm fix for syncing with Android devices on Pie (9.0).
For the background syncing issue, I have posted an update in the other floated thread which you can find here.
We released Fitbit for Android version 2.80 today which contains improvements for that syncing issue.
I'll make sure to keep you all updated with more information, as soon as I have it available. We're still working on this and I really appreciate everyone's patience.
Fitbit Update: 9/26/18
Hey everyone!
Thanks so much for your patience and cooperation. We are aware of the issue and working with Google on a solution.
I will continue to provide updates here, so keep an eye on this thread.
Fitbit Update: 9/10/18
Hi, everybody!
Thanks for your patience while our team continues to work on improving syncing for those on Android Pie (9.0). They are actively working on this and for the time being, I recommend you keep the Fitbit app updated on the latest version for best syncing results. Right now that is version 2.78, so if you're not on this version please update! Also, another troubleshoot we recommend is performing a restart on your phone.
When there are more improvements made in the future I'll announce them here. Stay tuned and subscribed to this thread.
Fitbit Update: 8/19/18
We have escalated these syncing issues for those who are now using Android Pie (9.0) to our team for investigation. There aren't any updates at the moment, but rest assured we will keep you informed in this thread when more information is available.
Thanks for your patience!
Fitbit Update: 8/11/18
Hi, everyone! Thanks for stopping by the Community Forums.
Seems like many of you who updated to Android Pie (9.0) are now having trouble syncing your Fitbit trackers. I'm going to escalate this to our team so they can look into it.
In the meantime, please update the Fitbit app to version 2.76.1 if you haven't yet. Let me know if that changes the syncing behavior. Please follow this thread for updates. I'll keep you all posted here!
Want to get more steps? Visit Get Moving in the Health & Wellness Discussion Forum.
Answered! Go to the Best Answer.
08-14-2018 14:01
08-14-2018 14:01
Im having the same problem with heart rate but am still on 8.0
08-14-2018 15:11
08-14-2018 15:11
I'm running the latest version of the Fitbit software on my Pixel 2 XL, under Android 9, and it did not resolve the sync issue with my Zip device. Ready the throw it out the window.
08-14-2018 15:13
08-14-2018 15:13
No, the latest Fitbit software does not resolve the issue. Still cannot sync with my Pixel 2 XL, Android 9 phone.
08-14-2018 15:19
08-14-2018 15:19
No, the latest Fitbit software does not resolve the issue. Still cannot sync with my Pixel 2 XL, Android 9 phone. What does seem to temporarily work is when the Fitbit app is "looking" for the device, switch to the Bluetooth settings and attempt to pair with the device, in my case a Zip tracker. Then switch back. May need to do it more than once. Worked for me.
08-14-2018 15:34
08-14-2018 15:34
08-14-2018 20:13
08-14-2018 20:13
08-14-2018 20:39
08-14-2018 20:39
Went through all the steps... have all the latest updates... still not syncing... ☹
08-14-2018 20:50
08-14-2018 20:50
Hi:
I just confirmed I am on version 2.76.1 (20213305), and August 10th was the last day that my Pixel (1) was able to sync my Zip to the app. Whe I attempt to sync, the spinning gif spins but no updates to the app.
Thanks!
~Brian
08-14-2018 21:43
08-14-2018 21:43
Thanks for the information about escalating the syncing issue. I did recently update the app and immediately noticed that it would zero out the steps when I forced it to sync, but then show them and most other stats. Just noticed tonight that my app is only showing my resting heart rate, not fat burn or cardio rates. The Ionic is showing that data. Looking forward to a swift fix.
08-14-2018 22:40
08-14-2018 22:40
In fact my Samsung 9+ doesn't even find the Charge HR.
08-15-2018 04:39 - edited 08-16-2018 16:53
08-15-2018 04:39 - edited 08-16-2018 16:53
Was the 2.76.1 version of the app tested on Android 9 (P) before release? Syncing device data is obviously an essential functionality.
08-15-2018 06:23
08-15-2018 06:23
I posted a few days ago that I was also having sync problems. I have the original Pixel and my phone did NOT update to the new Android 9.0 (Pie). My problems started happening when the FitBit app updated. I don't know if this will help the developers pinpoint the issue, but it is not all Pie related. Cake maybe, but not pie.
08-15-2018 06:39
08-15-2018 06:39
My husband and I also updated our Pixels to Android P and we are having the same issue with our FitBit One. It would be great if FitBit would update the app.
08-15-2018 06:40
08-15-2018 06:40
Updated to 2.76.1 and it still doesn't sync even if I have all day sync and always connected on. It tells me it 'can't find the tracker' or that 'your sync is scheduled and will start soon' and asks if I want to dismiss. This happens all day long and then I will check one more time, usually between 10-11 pm and it syncs immediately. So basically once a day. Please help.
08-15-2018 07:41
08-15-2018 07:41
08-15-2018 08:02
08-15-2018 08:02
I've uninstalled and reinstalled several times and my flex still will not sync. The tracker is undetectable.
08-15-2018 09:31
08-15-2018 09:31
The problem since both Pie and the Fitbit updates is that it won't hold the Bluetooth connection. If I manually pair it as a new device, it will sync... but only once. Have to re-pair any time I want updated data. Royal pain.
08-15-2018 09:38
08-15-2018 09:38
I used to use my pixel 2 as my tracker and it worked great with your app. With Android 9 it no longer counts steps .
08-15-2018 09:44
08-15-2018 09:44
This worked with my Zip
08-15-2018 12:13
08-15-2018 12:13
I just did the pixel update and cannot sync followed up with the Fitbit update and still having problem