Android 9.0 (Pie) not able to sync

[AlessFitbit]

Fitbit Update: 3/6/19

Hello everyone! 

We have some updated troubleshooting suggestions we'd like for all of you on Android Pie (9.0) to try. 

First, turn off Background Restrictions/Limitations: Phone settings > Apps & Notifications > Fitbit app > Background restrictions or Background limits.

Then, disable battery limitations:

1. Go to Settings > Apps > Fitbit app > Advanced > Battery > Battery optimization
2. Change view to All apps
3. Search for Fitbit app
4. Choose Not optimized

Please give the steps above a try to improve syncing with your Fitbit device and Android 9.0 OS. We're still researching and testing out long-term solutions to this ongoing syncing issue. We thank you for all your patience while we continue to work on this effort.

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Fitbit Update: 2/14/19

Hi everyone!

Thanks for all your reports and patience with these Android 9.0 syncing difficulties. We’re aware of this ongoing issue and have been working to identify a resolution as quickly as possible. 

We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track as soon as possible. 

I'll let you know if I receive any additional information on this matter. 

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Fitbit Update: 10/3/18 

Hey Everyone!

Our team is still working on implementing a longterm fix for syncing with Android devices on Pie (9.0). 

For the background syncing issue, I have posted an update in the other floated thread which you can find here. 

We released Fitbit for Android version 2.80 today which contains improvements for that syncing issue. 

I'll make sure to keep you all updated with more information, as soon as I have it available. We're still working on this and I really appreciate everyone's patience. 

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Fitbit Update: 9/26/18

Hey everyone! 

Thanks so much for your patience and cooperation. We are aware of the issue and working with Google on a solution.

I will continue to provide updates here, so keep an eye on this thread. 

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Fitbit Update: 9/10/18 

Hi, everybody! 

Thanks for your patience while our team continues to work on improving syncing for those on Android Pie (9.0). They are actively working on this and for the time being, I recommend you keep the Fitbit app updated on the latest version for best syncing results. Right now that is version 2.78, so if you're not on this version please update! Also, another troubleshoot we recommend is performing a restart on your phone. 

When there are more improvements made in the future I'll announce them here. Stay tuned and subscribed to this thread. 

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Fitbit Update: 8/19/18

We have escalated these syncing issues for those who are now using Android Pie (9.0) to our team for investigation. There aren't any updates at the moment, but rest assured we will keep you informed in this thread when more information is available.

Thanks for your patience! 

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Fitbit Update: 8/11/18 

Hi, everyone! Thanks for stopping by the Community Forums. 

Seems like many of you who updated to Android Pie (9.0) are now having trouble syncing your Fitbit trackers. I'm going to escalate this to our team so they can look into it.

In the meantime, please update the Fitbit app to version 2.76.1 if you haven't yet. Let me know if that changes the syncing behavior. Please follow this thread for updates. I'll keep you all posted here! 

[JessamineT]

I've updated to the latest version of the Fitbit app (and restarted my phone and a few other things with thet app and bluetooth for good measure) but my One still won't sync. Did you do anything special to get it to work? I kept thinking an update would fix it 😞

[Peapod89]

I finally got mine to work as follows:

Delete then Reinstall the app

Go into you Bluetooth settings and unpair the versa from there

Go to the Fitbit app then do the set up

As long as it still had the versa paired to Bluetooth under the settings it wouldn't connect from the app. 

[KitchenBrews]

Updated to version 2.77 this morning. Still will not sync with my pixel2XL on Android 9

[Zhanna]

Same.  Fitbit needs to get compatible with Android 9 Pie!!!

[Ellisco]

The latest app update yesterday unfortunately didn't fix the problem, I rebooted cellphone and Fitbit one a couple of times and after an hour it's back to having the same syncing problems.

[Babo59]

I actually went into the app on my galaxy s8 plus and changed the setting
in the versa app to show cues automatically. For some reason this fixed my
problem. It is now showing everything on the phone app again. I am glad
because I was really getting frustrated.

[SunsetRunner]

I updated my Fitbit app yesterday 8/24 on my Pixel 2 running Android Pie.  I am still not able to sync my Fitbit one to my app.  The One shows up in my list of available devices, but it will not pair with my pixel 2.  

[vls]

The lasted update did not fix my issue of syncing with the One.

[Railr0ader]

I've worn a Fitbit since you first released the ultra.  This is the first time I'm really disappointed in your technical support.  Why hasn't this syncing issue been fixed?   Guess I'll have to check out other trackers.   #ReallyDisapointed

[MikeKC]

Many Fitbit One users had their devices basically destroyed, last year when Fitbit pushed the 6.64 firmware upgrade. Our Ones would go from being fully charged to completely empty in a matter of minutes. If you plug it into charge, it would show as fully charged. Definitely a software issue. They never attempted to fix it. One people got new Ones, most didn't. They want to stop supporting the one and move them to a new more expensive device. Most One users love their device. The new devices didn't have some of the features. I would up buying two used One's ( one as a backup) with the previous version of firmware (6.60). I refuse to download any software updates. This is an Android 9 issue. Tech support has been non-existent.

[jgalvinjr]

This has been going on long enough.  How can you not have a fix for this yet?  My Fitbit is worthless since I upgraded to Android Pie.  There is a reason that Google and Apple make new releases available to developers months before they go live.  So that you can find and fix these problems before your customers have issues.  Does Fitbit just not care anymore?

This is ridiculous.  Please make this right.

[Ralphk]

I am in the same boat as many others - udated my phone (Pixel 2) to Andriod 9 and syncing with my Fitbit Zip stopped. I can occasionally get it to sync by forcing the Bluetooth connection. I love my Fitbit but the 3 week delay (so far) in getting a fix out and lack of regular updates from FB support is frustrating. 

[Caligirlinco]

Like so many others, my Versa is no longer syncing with the app (says tracker not found.) I tried updating to  Fitbit app to version 2.76.1, but it didn't help me out.

[Wacy]

Updated to Pie on my Google Pixel 2XL and my Fitbit Flex will no longer sync. Deleted the app, reinstalled, reset my Fitbit and still nothing. Super annoying.

[MikeKC]

I've got a Pixel 1 running Android 9. If I restart my One, then open the Fitbit app on my phone. It will sync 90% of the time. The times it doesn't, I restart my phone and it will sync. Not convenient, but a work around. The connection seems to stay active for 10 - 20 minutes.

[DivaCary]

I'm using v2.77 of the Fitbit app. My Charge HR, which I had for a couple years, stopped charging and syncing. Just assumed it was dead. Bought a new one ... same problem. Can't add either to the app. It finds it, and puts the number in there, but won't download the firmware update. My Flex2 syncs erratically. I hope you guys can fix this. I'm losing confidence ...

[DivaCary]

same issue ... I'm on Android 8.0 on a Samsung S8+ ...

[Picardisthebest]

"Does Fitbit just not care anymore?" Great question. Fix it already. 

[DivaCary]

And I'm not even on 9 ... it stopped working with 8.0

Best regards,



Cary Sherburne

President

Sherburne & Associates

www.SherburneAssociates.com

Skype: cary.sherburne

Tel: +1.603.430.5463

Cel: +1.857.206.2885

[StephanieBrelsf]

Same here, 8+ not even 9 yet

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