Android 9.0 (Pie) not able to sync

[AlessFitbit]

Fitbit Update: 3/6/19

Hello everyone! 

We have some updated troubleshooting suggestions we'd like for all of you on Android Pie (9.0) to try. 

First, turn off Background Restrictions/Limitations: Phone settings > Apps & Notifications > Fitbit app > Background restrictions or Background limits.

Then, disable battery limitations:

1. Go to Settings > Apps > Fitbit app > Advanced > Battery > Battery optimization
2. Change view to All apps
3. Search for Fitbit app
4. Choose Not optimized

Please give the steps above a try to improve syncing with your Fitbit device and Android 9.0 OS. We're still researching and testing out long-term solutions to this ongoing syncing issue. We thank you for all your patience while we continue to work on this effort.

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Fitbit Update: 2/14/19

Hi everyone!

Thanks for all your reports and patience with these Android 9.0 syncing difficulties. We’re aware of this ongoing issue and have been working to identify a resolution as quickly as possible. 

We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track as soon as possible. 

I'll let you know if I receive any additional information on this matter. 

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Fitbit Update: 10/3/18 

Hey Everyone!

Our team is still working on implementing a longterm fix for syncing with Android devices on Pie (9.0). 

For the background syncing issue, I have posted an update in the other floated thread which you can find here. 

We released Fitbit for Android version 2.80 today which contains improvements for that syncing issue. 

I'll make sure to keep you all updated with more information, as soon as I have it available. We're still working on this and I really appreciate everyone's patience. 

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Fitbit Update: 9/26/18

Hey everyone! 

Thanks so much for your patience and cooperation. We are aware of the issue and working with Google on a solution.

I will continue to provide updates here, so keep an eye on this thread. 

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Fitbit Update: 9/10/18 

Hi, everybody! 

Thanks for your patience while our team continues to work on improving syncing for those on Android Pie (9.0). They are actively working on this and for the time being, I recommend you keep the Fitbit app updated on the latest version for best syncing results. Right now that is version 2.78, so if you're not on this version please update! Also, another troubleshoot we recommend is performing a restart on your phone. 

When there are more improvements made in the future I'll announce them here. Stay tuned and subscribed to this thread. 

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Fitbit Update: 8/19/18

We have escalated these syncing issues for those who are now using Android Pie (9.0) to our team for investigation. There aren't any updates at the moment, but rest assured we will keep you informed in this thread when more information is available.

Thanks for your patience! 

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Fitbit Update: 8/11/18 

Hi, everyone! Thanks for stopping by the Community Forums. 

Seems like many of you who updated to Android Pie (9.0) are now having trouble syncing your Fitbit trackers. I'm going to escalate this to our team so they can look into it.

In the meantime, please update the Fitbit app to version 2.76.1 if you haven't yet. Let me know if that changes the syncing behavior. Please follow this thread for updates. I'll keep you all posted here! 

[SunsetRunner]

Still NOT working: Pixel 1 with all available updates, Fitbit app 2.83, and Zip still won't sync. 

[spatula]

Also a Pixel 1 here  It worked for a few hours after the update, but this morning it was back to "tracker not found" as usual. Cycling airplane mode fixed it as usual, but this is obnoxious to have to do every day.

[LanuzaFitbit]

Hello everyone! 

Thanks for sharing your experiences with version 2.83. I'll be sure to pass this details on to the rest of the team. 

Thanks for your patience and understanding!

[MrKi]

@LanuzaFitbitIs there any information on how this was fixed? I have version 2.83 on OnePlus 6 but it's still not working. It seems this is only fixed on Pixel phones. It would be nice to know what we are waiting on to be fixed

[stg8254]

Fitbit One & Pixel 3, appears to be fixed.

[lcthompson1979]

Pixel 2 XL works now following the recent update.

[jpharris]

Really don't think it had anything to do with Fitbit. Google Connectivity
Services app did an automatic update yesterday. Description said it was to
fix connectivity issues with Android Pie. Thank Google, not Fitbit.

[SunsetRunner]

@jpharris that doesn't match my experience, as I got the Google Connectivity Services update yesterday, and had absolutely no change to my sync problems. However, the moment I updated the Fitbit app to 2.83 this morning, my One immediately synced, and has been doing so ever since. Now it may have been that Google's update could have made it possible for Fitbit's update to work properly, but it's completely inaccurate to say that Fitbit had nothing to do with things working now.

[HLEBOEUF]

OnePlus 6, Ionic, No solution with 2.83.

He app finds the watch and then crashes....

[SNS1999]

I've been using the V. 2.74.2 work-around for the last few months. It's been successful. I just updated to 2.83 after reading this, and now it's not syncing. So I guess I'll go back to 2.74.2 until Android updates. I'm pretty annoyed, as you might have guessed. 

Zip with a Pixel 2. 

ETA: It worked briefly an hour after my initial post, but isn't not working now. No idea. 

[Lily214]

My Zip wasn't syncing to my Pixel 3 with Google update and Fitbit 2.83 this morning, but this afternoon, it seems to be. Fingers crossed...

[sueb859]

Pixel 2 XL and One are finally syncing since last update.

[ilvk92amap]

@LanuzaFitbit

One Plus 6 users please read/confirm this :

The sync issue is still here, I installed the v2.83 update and still cannot sync my Versa.

I uninstalled the app and restarted my phone more than I can count.

After the v2.83 update I can start the association process, the watch displays the 4 digit pin and I use in the app. The app then starts trying to connect but fails in about 2-3 mins, during this time the watch blinks and vibrates a couple of times but ultimately stops and goes back to normal.

So @LanuzaFitbit is it the app, the OS, the phone, the bluetooth or the watch that's misbehaving ?!

And what's the other alternative to using an app on a fractured ecosystem (Android) ?? 

[tofuuu630]

Been using 2.83 for 14 hours and so far everything looks good and finally working smoothly! Thank you Fitbit and the development team for working to get this resolved.

[Byckie]

Google pixel 2 and Fitbit HR charge 2

[SunsetRunner]

Pixel 3 xl, Android 9, Flex 2, app 2.83

App syncs when i open it (even though i have all day sync enabled).

But smart lock doesn't work.

Was fine on Android 8.1 on Nexus 6p

[snowbumm]

Pixel 2 XL and version 2.83 and syncing works !!!

[Giampi71]

@LanuzaFitbit I really think some official words from developers about what this version was trying to achieve is needed. If you really tried to fix the sync issue why don't clearly stating it in the changelog instead of a useless "Bug fixes and performance improvements"

[tofuuu630]

I think I spoke too soon. I went to bed around 10pm last night and when I woke up this morning I saw my Fitbit last sync around 10pm. Now it's not syncing anymore...

[Ruairic89]

Hi 

I am a frustrated One Plus 6 and Surge owner and my fitbit has not been able to sync at all since the update to Android Pie (approx two months ago). At this point I am considering investing in another brand of tracker as there has been no help from fitbit.

The v2.83 update has made no difference to my ability to sync what so ever. 

@AlessFitbit or any other moderator - is there any solution on the horizon?

Thanks

Ruairi