Android 9.0 (Pie) not able to sync

[AlessFitbit]

Fitbit Update: 3/6/19

Hello everyone! 

We have some updated troubleshooting suggestions we'd like for all of you on Android Pie (9.0) to try. 

First, turn off Background Restrictions/Limitations: Phone settings > Apps & Notifications > Fitbit app > Background restrictions or Background limits.

Then, disable battery limitations:

1. Go to Settings > Apps > Fitbit app > Advanced > Battery > Battery optimization
2. Change view to All apps
3. Search for Fitbit app
4. Choose Not optimized

Please give the steps above a try to improve syncing with your Fitbit device and Android 9.0 OS. We're still researching and testing out long-term solutions to this ongoing syncing issue. We thank you for all your patience while we continue to work on this effort.

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Fitbit Update: 2/14/19

Hi everyone!

Thanks for all your reports and patience with these Android 9.0 syncing difficulties. We’re aware of this ongoing issue and have been working to identify a resolution as quickly as possible. 

We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track as soon as possible. 

I'll let you know if I receive any additional information on this matter. 

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Fitbit Update: 10/3/18 

Hey Everyone!

Our team is still working on implementing a longterm fix for syncing with Android devices on Pie (9.0). 

For the background syncing issue, I have posted an update in the other floated thread which you can find here. 

We released Fitbit for Android version 2.80 today which contains improvements for that syncing issue. 

I'll make sure to keep you all updated with more information, as soon as I have it available. We're still working on this and I really appreciate everyone's patience. 

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Fitbit Update: 9/26/18

Hey everyone! 

Thanks so much for your patience and cooperation. We are aware of the issue and working with Google on a solution.

I will continue to provide updates here, so keep an eye on this thread. 

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Fitbit Update: 9/10/18 

Hi, everybody! 

Thanks for your patience while our team continues to work on improving syncing for those on Android Pie (9.0). They are actively working on this and for the time being, I recommend you keep the Fitbit app updated on the latest version for best syncing results. Right now that is version 2.78, so if you're not on this version please update! Also, another troubleshoot we recommend is performing a restart on your phone. 

When there are more improvements made in the future I'll announce them here. Stay tuned and subscribed to this thread. 

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Fitbit Update: 8/19/18

We have escalated these syncing issues for those who are now using Android Pie (9.0) to our team for investigation. There aren't any updates at the moment, but rest assured we will keep you informed in this thread when more information is available.

Thanks for your patience! 

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Fitbit Update: 8/11/18 

Hi, everyone! Thanks for stopping by the Community Forums. 

Seems like many of you who updated to Android Pie (9.0) are now having trouble syncing your Fitbit trackers. I'm going to escalate this to our team so they can look into it.

In the meantime, please update the Fitbit app to version 2.76.1 if you haven't yet. Let me know if that changes the syncing behavior. Please follow this thread for updates. I'll keep you all posted here! 

[discskyer]

So far since the update a few days ago to Google Connectivity Services and the update to the FitBit app my Pixel 2 XL and One are syncing perfectly. I was planning on getting the Versa when this whole issue was resolved and, from the sounds of it, most people with a similar device setup are having no issues. I guess I'll wait to see how the next couple of days go and then buy a new Versa on Black Friday.

[PersonName]

Pixel 3 Fitbit app 2.83

Fitbit One 

Manual sync started working yesterday. All day sync has continued to work into today.

Finally back to normal.

[Speed_]

@ilvk92amap

Try this:

- Uninstall Fitbit App

- Pair Versa via Bluetooth if not already paired

- Delete Versa from the Bluetooth settings

- Reinstall Fitbit App and sync

- Confirm the "link to Versa" request in Fitbit app

This workaround somebody posted in this thread somewhere, I can't find it anymore. On my Oneplus 6 the Versa syncs since 2-3 weeks now.

/edit: found it

[LanuzaFitbit]

Hello everyone! 

Thank you all very much for posting your experience with the new version.

Please do know that I asked others to confirm because some users did mention that version 2.83 has helped them and I wanted to get more information from other users too. 

Thanks for your patience and understanding.

[Ellisco]

Since the last update, my Fitbit one is back to normal syncing with my googGo Pixel XL 3, it's been a couple of days with no problems now, Thanks!! 😊👍

[cawolfe39]

I am at fitbit app v. 2.83.

Samsung GS9+, and beta Android 9.0 / Samsung One UI. My FitBit Charge 2 syncs just fine  

[leijona]

Using version 2.83 and a One Plus 6. Sync works fine, but the notification hasn't been working since i updated to Pie. Are the notifications being worked on alongside the sync problems? 

[Paulzip]

I have a Pixel 1 with a zip, does not sync, hasn't synced since August!

[Ruairic89]

This worked for me! Thanks very much 😁

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@Speed_ wrote:

@ilvk92amap

Try this:

- Uninstall Fitbit App

- Pair Versa via Bluetooth if not already paired

- Delete Versa from the Bluetooth settings

- Reinstall Fitbit App and sync

- Confirm the "link to Versa" request in Fitbit app

This workaround somebody posted in this thread somewhere, I can't find it anymore. On my Oneplus 6 the Versa syncs since 2-3 weeks now.

/edit: found it

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[Zak404]

I have the same setup and nothing seems to help since upgrade to Android 9

[しょうがない]

I finally have managed to recover syncing with the latest version of app but required some step to get a solution. the root cause (at least for me) was that the permission of location service wasn't given for app but it was noticed only when the storage was cleaned up. (and as many of you saw, this worked before. so this is really unexpected thing and I was never warned about it at all)

If you don't give the permission of the location service to app, that may be worth trying to enable the permission if you don't have.

To Fitbit developers, app should knows what are required to get things working. but the error messages are quite unkind. there should be more improvement around it. 

Hope that helps. 

[Talyn]

Looks like the last update to the Fitbit app has fixed the problem.  24 hours and still syncing.

[LanuzaFitbit]

Hey everyone.

We truly appreciate your updates and experiences on the matter.

I doesn't seem to be working for everyone but some users have indeed mentioned that the new version helps.

If you have the time, try setting your Fitbit up as if it was a brand new device after updating to 2.83. Perhaps it will help. I know that you have tried this and other steps multiple times but it is worth a try considering the multiple users that have had success.

Thanks for your patience. 

[bantolec]

Tried. Followed the steps suggested by many here. I still cannot connect
to my Zip from my One Plus 6 phone with Android Pie.

Like most of the people here, I was syncing without issue until Pie was
installed. Have not sync'd from my phone since.

Blessings,
Bill

[SunsetRunner]

Doesn't work in my Pixel with Pie. Haven't been able to sync since my PIxel
upgraded to PIe August 6th. I've tried EVERY single fix recommended here,
including full factory reset. Only thing I have tried is upgrading my
Pixel to Apple. I think this should fix my sync issue. Fitbit and Google
suck IMHO.

[cathmul]

Not synching since early today

Why not ??

[Laurie7771]

My Samsung S7 is on Android 8.0.0. Automatic updates picked up the new version of the Fitbit app and now I am not able to sync.

[ItsmeDeb]

I used the chat service to contact fitbit and they were awesome, step by step got me up and running after my issues. I had to unpair my car and reinstall in a specific sequence. 

[Slyd]

What Fitbit product are you using?

[Zak404]

Fitbit zip,pixel phone with Android 9,it's the update from Android that
killed it