Android 9.0 (Pie) not able to sync

[AlessFitbit]

Fitbit Update: 3/6/19

Hello everyone! 

We have some updated troubleshooting suggestions we'd like for all of you on Android Pie (9.0) to try. 

First, turn off Background Restrictions/Limitations: Phone settings > Apps & Notifications > Fitbit app > Background restrictions or Background limits.

Then, disable battery limitations:

1. Go to Settings > Apps > Fitbit app > Advanced > Battery > Battery optimization
2. Change view to All apps
3. Search for Fitbit app
4. Choose Not optimized

Please give the steps above a try to improve syncing with your Fitbit device and Android 9.0 OS. We're still researching and testing out long-term solutions to this ongoing syncing issue. We thank you for all your patience while we continue to work on this effort.

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Fitbit Update: 2/14/19

Hi everyone!

Thanks for all your reports and patience with these Android 9.0 syncing difficulties. We’re aware of this ongoing issue and have been working to identify a resolution as quickly as possible. 

We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track as soon as possible. 

I'll let you know if I receive any additional information on this matter. 

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Fitbit Update: 10/3/18 

Hey Everyone!

Our team is still working on implementing a longterm fix for syncing with Android devices on Pie (9.0). 

For the background syncing issue, I have posted an update in the other floated thread which you can find here. 

We released Fitbit for Android version 2.80 today which contains improvements for that syncing issue. 

I'll make sure to keep you all updated with more information, as soon as I have it available. We're still working on this and I really appreciate everyone's patience. 

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Fitbit Update: 9/26/18

Hey everyone! 

Thanks so much for your patience and cooperation. We are aware of the issue and working with Google on a solution.

I will continue to provide updates here, so keep an eye on this thread. 

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Fitbit Update: 9/10/18 

Hi, everybody! 

Thanks for your patience while our team continues to work on improving syncing for those on Android Pie (9.0). They are actively working on this and for the time being, I recommend you keep the Fitbit app updated on the latest version for best syncing results. Right now that is version 2.78, so if you're not on this version please update! Also, another troubleshoot we recommend is performing a restart on your phone. 

When there are more improvements made in the future I'll announce them here. Stay tuned and subscribed to this thread. 

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Fitbit Update: 8/19/18

We have escalated these syncing issues for those who are now using Android Pie (9.0) to our team for investigation. There aren't any updates at the moment, but rest assured we will keep you informed in this thread when more information is available.

Thanks for your patience! 

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Fitbit Update: 8/11/18 

Hi, everyone! Thanks for stopping by the Community Forums. 

Seems like many of you who updated to Android Pie (9.0) are now having trouble syncing your Fitbit trackers. I'm going to escalate this to our team so they can look into it.

In the meantime, please update the Fitbit app to version 2.76.1 if you haven't yet. Let me know if that changes the syncing behavior. Please follow this thread for updates. I'll keep you all posted here! 

[MaureenGromala]

I have a problem w syncing also...

[jerseystar]

What do you mean, the Zip has been discontinued? When was that announced? And why all this time has Fitbit been saying they were working on the syncing problem?

Yes, I am able to sync my Zip with my desktop computer using the dongle (sometimes) and yes, most of the time it syncs with my laptop (Windows 10 app) but it would be nice to be able to sync it with my Pixel 3. The app shows it is synced once I've synced it either on my computer or my laptop and the app sends me messages, but that doesn't really mean it's syncing with my phone.

I don't want a fancy-shmancy fitness tracker to wear on my wrist, I just want a pedometer that records my steps.

[Rich_Laue]

If you have a supported phone, and still having sync issues. I would advise contacting Fitbit this way you can receive 1 on 1 help. 

It is not easy trying to individually help multiple people with multiple different phones through one thread. 

[ZINZIN]

Until he said it, I had never heard it either. I agree, I just want a pedometer that works via bluetooth that I can join challenges, etc. 

[KarenCA]

This is what Fitbit Support told me Oct 13, 2018: 

"Our team is already working to resolve the issue wherein users who updated to Android 9.0 (Pie) are unable to sync their Fitbit trackers/watches. We appreciate your patience and look forward to getting you back on track."

Still waiting...

[SunsetRunner]

I just can't sync! I tried everything  even the bluetooth suggestion.  I just can't sync!

Reset the phone and the  Fitbit, the app found the watch but the sync don't work.

For how long will remain this ?

Please help.

Samsung Galaxy A7

Fitbit charge 2

Last sync 15 June 2019

[Cazald]

I'm afraid FITBIT arent going to help this has been going for so long, if they havent fixed it by now they aren't going to in my opinion. 

[BenInTx]

They've never given us a reason to believe they're working on it. If you can, return the Fitbit and get something else. The only thing they say is thanks for the feedback, we're working on it, try the same X,Y,Z things they tell everyone. In the end, no change. I suspect they'll come out with new devices and just say the earlier models are no longer supported.

[Wendywoo123]

Ik having this trouble too. I have android Samsung s8 and am getting nothing 

[Skynet_MR]

I received this reply from your "Support" last December:

We have included the Oneplus 6 in our compatible devices, however we noticed that your phone is running Android 9. We’re aware that some customers are unable to sync their Fitbit trackers with phones running Android 9. We are working to identify a resolution as quickly as possible. For further reference please visit this post in our community website

In the meantime we suggest you to try with a different phone if possible. We appreciate your patience and look forward to getting you back on track.

It's been 6 months by now and you still have the same issue...

It's honestly disappointing... I was very happy with my Charge 2 and I've been waiting for months to buy the Versa but you guys clearly do not care about your Android user base... That's why you will never beat Apple/Samsung. Lack of research and development.

[Zeldaw]

"We recommend you try with another phone"

1. Who has a spare phone
2. Why should you have to have another phone as back up.

What rot. Not an acceptable alternative course of action
Sent from my Samsung Galaxy smartphone.

[Rob5349]

Do you intend to make the Samsung S10 compatible with Fitbit products as it does no appear on the list?

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@RicardoFitbit wrote:

Hello guys! I'm here to continue providing assistance with your concerns, my apologies for the delay in responding your posts. I'd like to welcome our recent member of our Community Forums @SunsetRunner @Sandinista81 @Ankit992 @astmens @MedusaDK @TimZurich @loriandtate @SunsetRunner. Thanks for continue participating here in our forums  @Jenmorrell1618 @reggert @BenInTx @ezentmyer @MattJ71 @Cazald @ZINZIN @14kperday @Acid0057 @Kurichan @ScottKilbo @zsk240 @Zeldaw @Emujo @Mamamegs @SunsetRunner @rejkz @DrDaveUK @Kamleman @harpingon @pampurio97 @Tanutamun @spatula @CardiganWearer @Pamline. Your willingness to help is appreciated  @Giampi71 

I'd like to begin appreciating the information that was shared in each of your posts, your effort troubleshooting your devices and the patience spend on this are appreciated as well. I noticed that some of you guys are trying to sync your devices with incompatible mobile devices with our products and services, therefore, you may experience certain connection difficulties with it and your Fitbit. I'm aware that some users are able to use non-compatible devices with our Fitbit products, however, we cannot ensure a proper function of all its features due to this compatibility concern.

That said, I recommend to check our list of compatible devices here to check if the root cause of your situation is due to this. Even though your mobile devices are compatible or not, lets give it a try to our help article: Why can't I set up my Fitbit device? and let me know how it goes. If by any chance you're still unable to sync your Fitbit with your mobile device, I suggest you to try with another compatible device or your computer to complete the syncing process.

Take in consideration that Fitbit is always striving to improve our users Fitbit experience with our products and services. Therefore, we appreciate all of the input we receive from our Community Forums because such information help us to evaluate our procedures for future scenarios. Thank you for the feedback and your patience with this syncing situation with Android 9.0.

@Sandinista81 @Zeldaw If both of you are still having difficulties with the notifications on your device, please ensure that it's compatible as stated above. If so, check all the information from our help article: My Fitbit device isn't receiving notifications from my phone and move forward with the troubleshooting steps if all the requirements to receive notifications on your device are met. Keep me posted.

@SunsetRunner Let me share with you that even though our Zip model was discontinued to maintain our product line focused, this doesn't mean that we abandoned our Zip users, I'm more than willing to provide you with assistance regarding your syncing concern with your mobile device. Can you please let me know if the steps from the help article that was posted above for syncing difficulties were already tried? Also, did you already tried with a different mobile device or with a computer?

@astmens @TimZurich @SunsetRunner @MattJ71 @14kperday @zsk240 @Jenmorrell1618 @Emujo @rejkz @DrDaveUK @Tanutamun I'm happy to know that your difficulties were resolved, your effort and patience troubleshooting your Fitbit devices to resolve this situation are appreciated. Don't hesitate to contact me back if further assistance is required or if any question remains unresolved, I'll be here.

See you around!

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[penguini]

I contacted them one one one and all they did was acknowledge that the Android 9.0 issue was known and referred me to this thread. Not helpful. 

[Bababoo]

My fitbit zip was working great until I updated my Samsung S8 around June 9. The only way I could get it to sync was if I removed the battery and put it back in.  I actually thought it was the fitbit so I dropped $140 and bought a new one. The exact same issue is occurring. I've tried troubleshooting multiple ways but the issue persists. It will only sync if I remove the battery. Is there a fix in progress? 

[Connieam]

How did you down grade?

[Pauliegirl215]

Those steps didn't work for me.  However,  out of desperation,  I tried uninstalling and installed again and now it's syncing.  We'll see how long this lasts 

[Maryejj]

Did it last?  I've followed all the steps and the longest it'll work is 3-4 hours. Today it only lasted 30 min. So frustrating! 

[Connieam]

My Fitbit Surge also stopped syncing back when there was an upgrade.  I've tried all of the recommendations to no avail.

There had been a major update with a new look and I still can't sync food or activity.

So much money lost to non working equipment software.

What can I do?

[MaureenGromala]

I have a 3... Having hard time syncing

[Connieam]

I have used 2 different phones and still cant sync.  Samsung Galaxy S8 and Samsung Galaxy S9+.  I also cant sync on my Dell XPS laptop.

It syncs but food and activity data isn't received.  

Same behaviors on all equipment.