Android App new update crash 9-9-2016

[jigs1972]

Hi 

Is anybody else having problems with the android app crashing afer new update

cheers

[Frstrduser]

Yes, getting very frustrated. I started using my fitbit in April 2016 and have had nothing but problems with not syncing. This is completely unacceptable!

[jigs1972]

I wished they would sort this out ........its made my fit bit usless

[jigs1972]

Hi All

I've even install the fitbit app onto a new phone sony Z 5 premium.....and guess what YES thats right it still doesnt work keeps on saying app Stopped working / Report

When well normal service resume

[USAF-Larry]

I updated to the new Android app v 2.33 on my Android 6.0 Marshmallow phone, and it has not crashed.  It has been very stable on my phone.

[Frstrduser]

I'll try but, my perception of Apple is NOT good. Js.

[jigs1972]

Well I'm on 6.01 software and it ain't working

[AlvaroFitbit]

@jigs1972 @Frstrduser Welcome to our Community! Are you running your app from the SD card or the phone's memory? If you are using the SD then please move it to the phone's memory also make sure you phone has enough memory for apps. Try removing the app, restart your phone and install in again. If the issue persist then please contact our Support Team for further assistance.

Let me know how it goes!