Android Fitbit app not tracking food and calories intake

[Stevie2625]

I've had an issue for a few months now where my logged food doesnt accurately show up on the main screen icon, and instead have to open the full food log to view my calories.

Starting yesterday, the food log is not displaying my calories at all after adding them. Hours later, they might show up, along with all my other attempts to log my food. It's been a mess, and I've had to resort to just writing it all down.

Customer Support told me to log out, restart my phone, log back in, and try logging. That didn't work. Then they said to uninstall the app and reinstall the app. That didn't work either. I'm still having this issue today, and it's quite frustrating because it's like the main thing I use this app for.

Is this some bug that just needs addressed in an update? My app is up to date, having an update done two days ago. Anyone else having this issue? 

Edit: I would like to add that this only seems to affect the quick calories input. Any specific measured food I add seems to show right up, but since I use quick calories throughout most of the day, I cant accurately track my food anymore.

Moderator Edit: Clarified subject

[laross]

Any update?  Last update was 6/16/22?

[scoutmasterman]

The best fix I've found is to link the MyFitnessPal app with it, then just use that app. . Everything transfer's between automatically for carbs and steps.

[seraphim49]

That's what I'm doing, too. MyFitnessPal syncs nicely and records everything I need. Its been 3 months since this whole issue started with the Fitbit app. I needed consistent info for my doctor. I still have hope I can return to the Fitbit app at some point. 

[laross]

If the device (FitBit) we bought to use for sleep and fitness tracking and the software doesn't work, I think we should get a refund.

[ccddff]

Agree!!!!

[Danielles80]

Hi, I'm having problems with the fit bit app. I have an android phone and for about a month the food logging hasn't been working on the app. I add all my food but they just disappear from the calories at the top of the food logging page. I have reinstalled the app multiple times and it's not resetting it. Today when I uninstalled and reinstalled the app it deleted all my calorie logging for the past 2-3 weeks which is incredibly frustrating.
I also bought aria scales yesterday and they synced with my app last night and this morning they are not.

Anyone else managed to fix these problems ?

[770RAS]

I'm having the same issues on Samsung Galaxy A51 5G using a fitbit Charge 5. So frustrating that it worked until a month ago.

[MomOutWalkin]

Exactly the same issues.  All I can di with new foods now is calculate and enter as quick calories.  Saves unit as 1, instead of actual weight entered.

[TripleDeuce222]

To Fitbit:

I just stumbled on at least one set of steps to reproduce this problem. It has to do with custom foods. I reported a few days that it was not working at all on my phone, but was working just fine on my tablet. That held true until today when it stopped working on my tablet. I've been logging food and immediately checking that things are syncing properly, ever since I switched to using my tablet. So I have a high degree of certainty that this is at least one of the problems.

Here are the last steps I performed before my tablet wouldn't sync any more:

Hit the plus (+) icon to add a food

Used the search icon to search for the food (not found)

Hit the red plus icon with the food search that wasn't found

Entered food title, brand, serving size of 1 serving, calories

Switched to detailed view

Entered a handful of additional values (most of which had non-integer values)

Tapped the Save Custom Food button which took me back to logging the new food

Tapped the button to log the food item to my log

What I didn't notice immediately:

The dropdown that typically holds the list of serving size names (i.e. tsp, tbsp, serving, etc.) on the screen to log your food, was completely empty for my newly created custom food. Additionally, when going back to the list of Custom Foods, as if I were going to log it again, I noticed that the serving size was missing from where it typically is, between the brand name and the calorie couint. When trying to edit the custom food, it refuses to hold a value for the serving size name.

This likely explains why someone can clear the app's data or uninstall/reinstall and it starts working again. The offending entry is no longer on the user's device, and they can proceed as usual until the next time they enter a custom food. Unfortunately, I have not found a way to get around having to uninstall/reinstall or clearing the app's data. I've tried removing the custom food completely off the device, from both the list of custom foods, and also out of the food logs. But that doesn't seem to clear the issue. My guess is that there is some kind of queue that is getting hung up, due to a failure when logging to your api endpoint.

On the bright side of things, you can enter a new Custom Food through the web site, and then sync it down to your device. This seems to work just fine for me.

Hopefully there's enough detail here to fix the problem once and for all, but let me know if questions. If this does lead to a fix, maybe you could buy me a drink or something. 😉

[PandaBear11]

I find sometimes it works and sometimes it doesn't. Wonder if I need to
push "log this" instead of the done button?

[TheCrispyBarret]

I am at my wits end with the calorie counter.  My calories out are just fine, but whenever I log calories in, the quick view tile from the home is never shows my calories in properly or my calorie budget, and when I click in and add food, the calories are shown properly for a short time, and then they immediately start saying I have eaten way less despite my food still being there. 

I have already tried the solutions of uninstalling the app or force stopping it and disconnecting and restarting my Fitbit.  This doesn't solve the problem, and to add insult to injury it erased my custom foods so I have to type in what I ate that day all over again if it's not in the system.  This watch was three hundred dollars, and I didn't even get the promised 6 months of Premium! I am starting to get fed up with this glitchy, buggy mess of software, so if anyone has any suggestions that don't involve resetting my watch over and over until it sticks, I'm all ears.  This should not be this buggy.

Moderator Edit: Formatting

[Stoptravis]

I saw an app update for Android come down the pipeline and hopeful as I was that it would fix the problem I still can't log new custom foods. 

[NorseMaid]

I have deleted, updated, for example stopped the app several times and it still does not work. It does not work. The app also does not record any activity other than steps. This makes my fitbit a glorified watch. It is the most disappointing piece of technology I have ever bought.

Same here. Using an Android phone.

Moderator Edit: Merged replies

[Detelida]

The food intake is showing correctly in the details, bit is not correct on the dashboard. I have tried to reset, uninstall and install, turn on and off. I dont know what else to do. 

Dana

[SunsetRunner]

This problem seems to be around creating your own foods. After deleting all my custom foods and reinstalling the app this problem seems to be solved for me using Android App version 3.59.1 on Android 12 on 26th June 2022

[Stoptravis]

Is there a way to delete all the custom foods at once or do you have to do it one by one. Please keep us updated if it continues to work or not. 

[Sheshesh]

I updated to 3.62 today... I don't notice any difference. I a VERY reluctant to uninstall/reinstall,  as with the last update (3.60), it caused me to lose all calorie data and new custom foods back to 5/19.  It also set my recent/frequent foods back to the May 19 update! 

Any success stories?

[TripleDeuce222]

My guess/observations of the problem is that you don't likely need to delete the custom foods, since the affected ones are never synced with the Fitbit servers anyway. Even with deleting them alone, the problem is not fixed. The only solution I've found so far, is to uninstall/reinstall the app or to clear the full app data, and then don't add any custom foods through the app. (Note that you can still load custom foods through the web site and then sync them down to your device and use them in your food/calorie logs). But note that whether you uninstall/reinstall or clear the app data, you will lose your custom foods created since the problem began, and you will also lose any food logs for the same time period. I have no idea if when they fix this problem, your stuff will start syncing again or not, or if your stuff may be wiped anyway. Time will tell.

For me, I ended up installing Fitbit in a separate profile on my device (Samsung's Secure Folder) and am currently using that successfully right now, being careful not to enter custom foods directly through the device. This solution at least lets you move forward with tracking food and syncing it properly to Fitbit's servers, without losing anything in your main Fitbit installation in your main device profile. Although, whether that stuff will ever sync with their servers once the problem is fixed, is beyond me.

This is starting to look like an issue that is isolated to anyone who has recently entered custom foods, and I suppose it's possible they may not even care if your affected data ever syncs to the servers or not. Anyway, all this to say, all of the above is based on a lot of trial and error I spent discovering over the past couple days, since I got fed up with waiting for Fitbit to fix the issue. Hopefully it helps someone else too.

[infin0]

exact same thing for me, so annoying!!!

[SunsetRunner]

For me on the android app I had to delete the custom food individually I'm afraid