Android Notifications and Syncing Issues

[MattFitbit]

We are aware of an issue which may be impacting Android notifications and syncing. Our team is currently investigating and working on a fix. Thank you for your patience as we work to find a resolution. 

[Aria1964]

This solution didn't work for me. Uninstalled and reinstalled the app and now not able to pair the tracker (Versa Lite). My Windows 10 computer recognizes it when it's plugged in (on the list of bluetooth devices), but the phone can't find it. Supremely frustrated.

[Filya]

I turned off my phone, turned it back on 5 minutes later, and it worked.
Coincidence?

[MinaSoliman]

Turning on the Developer Bridge connection fixed the problem. Will update if recurring.

[Yorkie22]

what is developer bridge ???

[noahtonk]

Is there any way to roll back to the previous firmware? 

[Yorkie22]

What and where is developer bridge ?

[Regina6]

What is the developer bridge? 

[Tatum29]

Hello I tried the same thing an it work for me I have a Fitbit Versa 2 I notice my watch stop working Saturday when I was out of town I had a Update on my phone its a Samsung Galaxy S19 plus  thanks for sharing your information with us I hope it continues to work

Moderator Edit: Formatting

[Tatum29]

I meant S10 Samsung Galaxy 

Moderator Edit: Formatting

[Yorkie22]

What did you do please 

[Tatum29]

Hello I Just cut the Bluetooth off cut it.back.on an then I cut my phone off to rebooted back up I started getting my notifications, Now I don't know how long this will work but FITBIT need to find out what's going on hope this is helpful


Sent from my Verizon, Samsung Galaxy smartphone

[DaisL]

Dear,

Ik tried to connect my new Versa 2 tot the Fitbit app I just downloaded, bit it's not working as all .

On my Fitbit I just see following message:

"Big Red cross and text - data not cleared sync & try again."

Any feedback on how to make it work and finaly nr able to use my Fitbit please?

Thanks a lot in advance.

[Regina6]

It is a system wide problem. There is nothing individual users can do.
Fitbit has to acknowledge and roll out a fix.

[DaisL]

Thx a lot for the reply and help!
Well, just wait then...

[Tatum29]

You are welcome ❤

[ValerieKry]

Well it's about a week later and this issue is still current.  What are you doing to fix this and when will you let your customers know?  In reading people's responses,  you will be losing many customers and I will be one of them.  Searching for a new tracker now.  Fitbit gets a big thumbs down for customer service. 

[ValerieKry]

Can everyone reply with what tracker they'll be switching to as it's obvious our complaints and questions are going unnoticed. I would love to hear input on your next purchase.  I will be switching!

[Regina6]

I am thinking of a Garmin smart watch or an Apple watch. I would prefer to
stay with Fibit though. I was about to update to a Sense. I have Fitbit
premium and have for awhile.

[Tatum29]

Well to be honest I just got my Versa 2 an I so hope that fitbit will fix this problem these watches are to much money spent to not acknowledge the problem  but this will be my last one if they do not fix it I would probably go with the Garmin

Moderator Edit: Formatting

[MillieT]

It's been over a week for me. No notification. How much longer?