Android Notifications and Syncing Issues

[MattFitbit]

We are aware of an issue which may be impacting Android notifications and syncing. Our team is currently investigating and working on a fix. Thank you for your patience as we work to find a resolution. 

[Otterchica]

This is also my experience. I had no real support from customer service. After they managed to take a ton of my time with vaguely rude and unhelpful questions and resets, they ended up copy-pasting the same information from the app that was the first thing I told them I had already tried. 

[Jarokielce]

After updating to the latest version that appeared today in the Play Store, everything started working. Notifications from all apps, email, SMS and calls work. I turned the Versa off and on and it was ok in a few minutes, it has been like that for several hours. Everything still works. Greetings from Poland

[Jarokielce]

After updating to the latest version that appeared today in the Play Store, everything started working. Notifications from all apps, email, SMS and calls work. I turned the Versa off and on and it was ok in a few minutes, it has been like that for several hours. Everything still works. Greetings from Poland

[Tatum29]

Hello can you tell me how did you turn the Versa 2 off I have yet to figure that one out thanks


Sent from my Verizon, Samsung Galaxy smartphone

[Aria1964]

So disappointed. Updated the software this morning (3.43.1), uninstalled un-paired, reinstalled and paired and it didn't solve my issue. Fitbit still doesn't find/sync my tracker and it keeps losing time. 13 month-old Versa Lite going to a landfill. No more Fitbits for me.

[susane143]

What about iPhones?

[Jarokielce]

to turn off you need to long press the button for more than 10 seconds. The Versa will turn off and turn on in a moment. You can also enter the settings on the watch, go to "information" and there is turn off the device. note does not reset to factory settings, just click "turn off the device. Regards."

[Crystalvan]

Mine is still acting up. Haven't been able to sync since 6/14. Today is the 25th. 

[LokeAa]

@MomWolf, like most smart devices Fitbit, use the 2.4GHz band, your phone connects to 5GHz. You have to force your phone to use 2.4GHz during setup.

[Snacktray122]

This is beyond frustrating. If I wanted to just have a watch I would have purchased a much cheaper one. 

[Lisa40]

When will it be fixed, hopefully soon and some of my screenwill go back to normal. The moment this all started my fitbit went crazy and now there are lines across my screen, and because my  Warranty ran out I will have to buy a new one. 

Not very happy 

[George1s]

Last time this happened I just let it sit on my desk for a couple of weeks,
recharged and it started working again. Not working now. Everything works
but syncing and keeping time. Looking for a good replacement. Having it
work for a couple of weeks, then not working is not worth the hassle.

[Amelehes]

I don’t think Fitbit has the proper IT system it’s been with my iPhone6. for days now and it’s getting worse and worse probably what they try to fix it’s just the android not the iPhone this is very frustrating

Get Outlook for iOS

[Amelehes]

Tried to turn it off and reset it it’s not working it makes things worse

Get Outlook for iOS

[JLM316]

Is there any update on timing?

[Fireopal_]

Well I decided to give the benefit of the doubt and tried again after rebooting my phone and my device. While this update seems to have helped others, it is still not finding my Fitbit after I factory reset it, so I can't even use it in any fashion.

[ctgilley]

This is pretty ridiculous - following the standard troubleshooting steps and now my Ionic cannot be located by the app.  What's the point of having a smartwatch/fitness tracker if it can't connect to the phone to record data?

Your devices and apps have one job -- and they're failing miserably at that right now.

[Kimmbee]

My Fitbit started glitching last night and isn't syncing today.  I see this post is from 6/18. Has there been any progress since then??? Because since this just happened to me today  apparently the problem  is getting worse.

[ctgilley]

I was able to work around the issue by using the Windows app to get my Ionic reconnected and resynched.  Might be an option for some.

[PuchM]

Hi,

I have been unable to open the app for almost 11 weeks. I've been talking to the help/ support teams on dozens of occasions. The updates have all failed so far.

Does anyone know what is happening.