Android Notifications and Syncing Issues

[MattFitbit]

We are aware of an issue which may be impacting Android notifications and syncing. Our team is currently investigating and working on a fix. Thank you for your patience as we work to find a resolution. 

[_Daniel89_]

With the app update this morning, it seems to work again - for me and till now thanks guys

[LokeAa]

@Auldjohn Sense uses 2.4GHz, not 5GHz. You must force your phone to connect to the 2.4 GHz band. You have updated the Fitbit app to the latest version 3.43.1?

[AlexVln]

Shame on Fitbit. First time I have such a problem for so long time with smart device. I bought Ionic because of syncing possibility and now I have just a watch. No more Fitbit in my life! 

[Cookie98980012]

My Versa still isn't syncing it's been over a week..

[LouiseANell]

Is there any updates about this issue. I have contacted Fitbit directly and the only response I got was to update regularly.

What is the point of paying so much for a Fitbit if you don't even get notifications? 

[HelloMate]

Last update fix problem..... Restart you device and booom notifications works now👍

[Solosus]

Just a hint if you started having sync issues AFTER the latest update 3.43.1. I had no issues prior to this update, after the update my Galaxy S20 FE did not sync with my Sense, phone reboot did not fix the issue, watch reboot did fix it.

[Townie71]

Not sure if this has actually worked. This morning, my phone is intermittently syncing when it feels like it.See how it goes over the weekend.

[LokeAa]

@Solosus When did you update to 3.43.1?

[dubukat]

My versa 2 was syncing, but notifications stopped. I recently switched to a sense and same issue. Everything works except notifications. 

[Solosus]

@LokeAa my phone auto updated this morning. It synced prior to that normally, I had to manually reboot the watch after as I could not sync and notifications did not work.

just to clarify, I did not have issues prior to update and I do not have any issues after the update and watch reboot.

[barotropic]

Versa 2.  App updated to 3.43.1 yesterday, syncing resumed. Force closed app, shutdown/restarted Versa 2. NOTIFICATIONS STILL NOT WORKING. 

[Vassa58]

I have 3.43.1 installed,   seems to have fixed the issue 

[Vassa58]

I have the new update,   and seems to be working good now,  will monitor and see how it goes .    (Australia)

[Regina6]

My Versa 2 on the iOS platform synced all data including sleep overnight.

[Elaine1954]

I updated this morning and have since been receiving all notifications. Thing is on my fitbit sense whe I go into settings to sync it just keeps searching but shows as connected on my phone.Sent from my Galaxy

[Colmez]

It's been over a week now since I was able to synch. No luck with force quitting, rebooting, etc. Any progress on fixing the problem?

[barotropic]

And of course, 30 minutes after posting, it started working. Lots of time and frustration over the past 3 days with this.

[Amelehes]

Mine is not working yet,not only is doing nothing, The face of the Fitbit is black and now makes a humming sound

Get Outlook for iOS

[MomWolf]

So the problem I’m having is my Fitbit says my WiFi is off, when trying to get my WiFi reloaded on to my Fitbit it says that the watch is not close enough to make connection. It’s sitting right next to my phone 😩. Also the Bluetooth won’t connect stating the same reason. Need some help here, this has been going on for over a week now.