Android Notifications and Syncing Issues

[MattFitbit]

We are aware of an issue which may be impacting Android notifications and syncing. Our team is currently investigating and working on a fix. Thank you for your patience as we work to find a resolution. 

[officelyn]

Not working for me

[gmc1956]

Have deleted and reloaded rhe app 3 times with no luck.  Thanks for the suggestion, but it did not work.  Sent from my Verizon, Samsung Galaxy smartphone

[gmc1956]

Deleted and downloaded the app 3 times to no avail!@Sent from my Verizon, Samsung Galaxy smartphone

Update:

Done that multiple times to no avail.Sent from my Verizon, Samsung Galaxy smartphone

Moderator edit: merged replies

[AnnSophie1]

Salut, j'ai un Android. J'ai faite la mise a jour qui devais régler le problème de notification et de synchronisation avec ma versa 2.. tellement décevant que la supposé solution, ne fonctionne pas.. 

[gmc1956]

This has been a problem for multiple days from when the new version was released and people updated to it.  I guess I was lucky to have it work until the 23rd.  As for the answer by Fitbit that they are working on it,  all I can say and Christmas is coming too!!Sent from my Verizon, Samsung Galaxy smartphone

[AnnSophie1]

J'ai la mise à jour pour mon Android et toujours rien ne fonctionne pour la synchronisation et les notifications sur ma versa 2... Que faire? 

[gmc1956]

The answer you received to do a factory reset is not an option as I do not want to lose my history.Sent from my Verizon, Samsung Galaxy smartphone

[gmc1956]

My understanding is that a factory reset will cause me to lose my history.  Can anyone who has don't a factory reset let us know if this is true?Sent from my Verizon, Samsung Galaxy smartphone

[GrandmaTeddyBea]

My charge 3 still isn't syncing. Both the fitbit app and my phone are up to date. My time runs from 10 minutes late to almost an hour late. I have tried force stop, uninstalling and reinstalling and rebooting both the fit bit and my phone. It is very frustrating. Please fix it.

[Crown]

Still not working for me.

[Lovebygrayce]

I need to figure out how to stop notifications on this thread.
Its been going fir several days now.
There has to be a way to email support directly.

[TINE1966]

Hallo auch bei mir geht nix mehr.

Dachte uhr entkoppeln und neu wäre eine idee da alles andere nicht geklappt hat doch nun wird die Uhr nicht gefunden 😪😥 bin am verzweifeln.

Was kann man noch versuchen

[Jetpower]

While I don't know that a factory reset will resolve this issue, I do know that you can save your history by downloading it:

1) Open Fitbit in a browser

2) Navigate to your profile (-> https://www.fitbit.com/settings/profile)

3) Choose Data export (-> https://www.fitbit.com/settings/data/export)

4) Choose from "Your Fitbit Data" how much and which data you want to download for up to 31 days past OR

5) Choose from "Export Your Account Archive" everything from Day One.  It may take some time (half an hour to over a day) to prepare your archive for download.  In any case, you should receive an email to confirm your request, leading to a a new web page displaying progress.  Once completed, the archive will be available for 7 days.

It's a good idea to download your data every so often (e.g., just in case some hedge fund buys Fitbit to extract value and then shut it down - we really need to start regulating our financial industry). 

[Jetpower]

Same here, and the mobile app now has a delay moving from section to section.

[westlisa]

I've actually done a factory reset I have deleted the app on my phone, and nothing has worked. Today my phone stayed connected for a total of 4 hours and then it just miraculously cannot connect now. Probably going to try and sell this if I can because I've had it too long to return it and just move on to a Samsung watch. Kind of a shame because I have had Fitbit watches for years

Moderator edit: personal info removed

[ThomasbB]

Tine1966,
English is a Germanic language, but your post is a bit tough for me…grew up learning French m. , but if you post in English, I might be if some use for you…
ThomasB

Sent from my iPhone

[ThomasbB]

Was there an updated version for the Android

Sent from my iPhone

[Nani2]

No progress since 6/23/21!

[Nani2]

And it's still not syncing for you?

[westlisa]

No - basically tried every recommended workaround. I did a factory reset on my watch. I uninstalled the app on my phone and I actually removed the connection between the phone and the Fitbit and started all over like I had just received a new one. Fitbit stayed synced for whopping 4 hours today. Now when I go back in I get the same error message cannot connect. I'm basically done and I have just ordered me a Samsung watch to connect to my Samsung phone. I hate to leave Fitbit behind but I need to have this synced for a number of significant reasons. I just can't keep continuing to wait for an update that's actually going to work.

Moderator edit: personal info removed