Android Notifications and Syncing Issues

[MattFitbit]

We are aware of an issue which may be impacting Android notifications and syncing. Our team is currently investigating and working on a fix. Thank you for your patience as we work to find a resolution. 

[kimaerin]

This is what I finally did. I made sure app was version 34.3.1 (my phone was running 34.3) ... then I found a tip online. I force stopped my Versa 3 with the side button. So on your charge press the side button until the Fitbit logo comes up. Let it sort itself. While that's happening, restart your phone....or off/on. This ACTUALLY FINALLY after 2 days of mental hell, worked for me. I find that every time Fitbit does an update, I am in sync hell. Good luckSent from my Galaxy

[kimaerin]

This is what I finally did. I made sure app was version 34.3.1 (my phone was running 34.3) ... then I found a tip online. I force stopped my Versa 3 with the side button. So on your charge press the side button until the Fitbit logo comes up. Let it sort itself. While that's happening, restart your phone....or off/on. This ACTUALLY FINALLY after 2 days of mental hell, worked for me. Fixed as of Sunday June 27....I find that every time Fitbit does an update, I am in sync hell. Good luckSent from my Galaxy

[kimaerin]

This is what I finally did. I made sure app was version 34.3.1 (my phone was running 34.3) ... then I found a tip online. I force stopped my Versa 3 with the side button. So on your charge press the side button until the Fitbit logo comes up. Let it sort itself. While that's happening, restart your phone....or off/on. This ACTUALLY FINALLY after 2 days of mental hell, worked for me. Fixed Jun27I find that every time Fitbit does an update, I am in sync hell. Good luckSent from my Galaxy

[GregVelasquez]

Hi Silvia. I have the updated app and still having the same issue...what else do you recommend? I think this issue is with Samsung customers...mine is S10 and this started happening after Samsung OS update.

[Suzy1978]

I am running LG so I do not think that it is phone brand specific.

[myskelly]

I have updated and restarted everything and it still wasn't working. As a last resort I tried unpairing and re-pairing my fitbit. Except it wouldn't pair up again it says it found the tracker, but then after saying "connecting" for a while it eventually just gives me the error message saying that it can't pair / connect. Also on Samsung

[Jrchefann]

Fitbit just doubled down on the recommendation to buy a new device. Apparently after 7 months the device is disposable.

[R.Ryan]

yeah, that's so messed up, I'm only 11 months into using this Inspire.
If I'm going to buy a new tracker it wont be Fitbit.

[Jrchefann]

Fitbit support says you clearly have not tried hard enough to sync... Did you follow their instructions on how to pair the device? 😩 They told me that I need to buy a new device. 7 months and the device is disposable.

[kmart8850]

OMG!!! THIS IS OUTRAGEOUS!!! THEY ARE AT FAULT AND TRYING TO SHIFT THE BLAME TO THEIR CUSTOMERS!! I am at a loss for words!!

Sent from Mail for Windows 10

[kmart8850]

I will DEFINITELY be returning my BRAND NEW Fitbit and never buy another one again!! Total BS!!

Sent from Mail for Windows 10

[Cookie98980012]

Same thing they told me its sad we are being forced to buy new fitbits after only 2 years.

[Flyerette]

Seriously??  To fix the issue of my brand new Sense losing it's ability to even pair with my phone, i have to be on Android 8 or higher??  When all the marketing info said I only needed Android 7.0?!!  And the online Chat this evening hung up before even giving me one word in an answer to my issue!  This had better not be accurate as I am not buying a new phone just so I can use a Sense fitbit.  

[Cookie98980012]

I totally agree mine keeps saying an app is needed won't connect to Bluetooth and they told me my fitbit wasn't under warranty anymore after 2 years. They sent me a 35% off in my email, I feel like this was all done to force ppl to upgrade to one of the newer fitbits because I have a versa lite..

[ThomasbB]

Awesome…glad to hear this…🤓

Sent from my iPhone

[sachin_londhe]

How long before a fix is identified? It's been 10 days since this was first reported. None of the fixes work for more than a few minutes. It's impractical to expect users to either reinstall the app every day or 'Add Device' every time. 

[JoeRaven]

Restarting my Versa fixed the issue. I had all the updates, I just did not restart my Versa and now I am getting notifications.

[ThomasbB]

Anytime…I like to see everybody getting the most use out of their Fitbit’s…

Sent from my iPhone

[gixser]

This is taking way to long to fix. What are you doing to correct the sync issue with Android phones?

[lhejl]

have you also seen problems with ios syncing?