Android Notifications and Syncing Issues

[MattFitbit]

We are aware of an issue which may be impacting Android notifications and syncing. Our team is currently investigating and working on a fix. Thank you for your patience as we work to find a resolution. 

[LoriPearson]

THE "FIX" DOESN'T FIX THE SYNC PROBLEMS 

My apps are all up to date, I've restarted all apps/phone, unpaired & re-paired via Bluetooth, have a great wireless internet signal strength & my fitbit still will not sync!! There needs a fix that works...send it back to software developers. I have a Versa 2. 

[LoriPearson]

THE "FIX" DOESN'T FIX THE SYNC PROBLEMS 

My apps are all up to date, I've restarted all apps/phone, unpaired & re-paired via Bluetooth, have a great wireless internet signal strength & my fitbit still will not sync!! There needs a fix that works...send it back to software developers. I have a Versa 2 & Samsung Galaxy S20+

[ScardyCatOwner]

Not working on iPhone either

[leanne281282]

No available update showing in plat store for me and still no notifications. When is this going to be resolved as I have missed so many messages this week

[Cat355928]

Nothing I have done has fixed anything and no one was Fitbit has replied to any of these comments to help! Now the strap has snapped on mine, only been using it about 2 weeks so assume it’s either faulty or it’s from taking it off ALL the time to charge it so that it might connect back to the Bluetooth! Think it’s time to invest in an Apple Watch. 

[PuchM]

Hi 

Still not working and the patience you mention is long gone.

Just a continuous stream of pre written excuses.

11 weeks with no real explanation.

My versa is long out of warranty so I am screwed.

Get something together for your users that might make Fitbit even seem like they really care.

[napswithmycats]

My sleep reminder still turns itself back on after syncing. I am so tired of this notification. The only thing I can do is edit it. Can't remove it. Every time I toggle it off, when my app syncs it's back on.

[hduff17]

I have not been able to synch my device since Thursday. Bluetooth is not being recognized. I have re-installed the app. Is this a system issue or an issue with my device?

[Liljeani]

Well, I finally got Google assistant working. So at least I have that one.
Hoping the issues do resolve soon. I loved my inspire and never had any
issues but wanted the additional features with the Sense.

[EdmundC]

I've seen syncing issues with my Charge 4 for a long time - but I have always been able to "fix" them by restarting the phone (power off, then power on) and occasionally also restarting the device too - then everything works again.

[wendytoo]

I did the update in play store and nothing has happened.  My fitbit has completely died.  I have the Samsung Galaxy Note 10+ and all has been fine until about 8:00 pm last night (which was the 25th).

[wendytoo]

We identified a temporary interruption to syncing and receiving notifications from the Fitbit app on your Android phone. Thanks for your patience while we work to fix this. Read more here This is the message I received yesterday on my phone when I was trying to check my stats.

[Liljeani]

Thank you. I had restarted my Sense but not the phone. I'll give it a go.

[DrGeneNelson]

I purchased a new Charge 4 to replace my Charge 2 in November, 2020 because I was having problems syncing with my Android phone.  The new Charge 4 worked fine for awhile, but has been having problems syncing for at least two months. I'm constantly charging my Charge 4 to insure it has a full battery. I also charge my Samsung A21 phone frequently. When I power cycle my phone, it will sync for at most a day. I turn off Bluetooth and turn it back on and it may sync for a few times. Then, it is time to power cycle my phone again.... I purchased my first Fitbit product in October, 2017. Syncing was not a problem in 2017 and 2018. I've upgraded my Android phone several times with the hope that upgrading the phone would fix the problem. I do not have a problem pairing any of my phones with other Bluetooth devices I own. I believe there was some change to the Fitbit app that is causing this problem with syncing. Please fix this problem, so I and many other users can enjoy their Fitbit devices again. 

[tippyg09]

I do not have an Android phone, have never had an Android which you say I have. I have an Apple iPhone 7. Contacted Fitbit regarding my Charge 3 not working and have been told you show I still have a Charge (my old one which I gave to my husband).

[luvhair]

I'm lost with this mine doesn't do notification either plus it keeps saying go to tile app on phone I don't know why this means

[Skeeter82]

I googled the old Fitbit update and downloaded the April 6th update. It fixed my Fitbit app on my android. The reinstall allowed my phone call alerts and notifications again. The site's name is not permitted in the community, so I could not post the link. 

[goodmorning]

I just purchased a new Fitbit Sense, I can link it, but NOTHING shows up on the screen.  I unlinked my Fitbit Versa 2, when I tried to relink, though it is connected via Bluetooth, nothing happens, I can see my steps etc. But cannot do the same with the new Sense, it is connected but, the app cannot see it.

[SessyShelley]

It’s not just android, it’s iPhones too. Super frustrating! Paid a lot of money for this device and it doesn’t work. Please get this fixed ASAP! 

[5151990May]

I know exactly to and has been really frustrating for me too😡