Android Notifications and Syncing Issues

[MattFitbit]

We are aware of an issue which may be impacting Android notifications and syncing. Our team is currently investigating and working on a fix. Thank you for your patience as we work to find a resolution. 

[Replay13]

Forced quit, than it wouldn't sync... went to blue tooth on my phone and reconnected then I could sync and it works now, thanks!  It's probably known but when I click on fitbit controls in my blue tooth I always get a msg saying "can't connect to fitbit controls"  But everything is working right now after the force quit on my phone.

[Tatum29]

Glad it work for you like I said I do not know if it will continue to to  work but mines has been working so far

Moderator Edit: Formatting

[2AE]

Thanks for my patience??? I mean how long does this take? The reason why I bought my SENSE  was for the text/phone notifications while running and they are gone now. I could have bought a Timex and saved a lot of money. So WHEN is your projected time for solving this issue?????

[Tonya1971]

Is there an ETA on fixing this issue? It can't receive calls, text messages and steps. Very frustrated.

[Tonya1971]

Is there an ETA to fix this issue?? I can't receive phone calls, text messages, play my game and track my steps which affects my game. 

[ValerieKry]

Totally agree

[MinaSoliman]

Its Development mode on the watch (Versa3). From settings on the watch find Developer bridge, then enable it.

[smil3e]

Oddly enough, mine resolved itself without any change from my end. 

[SunsetRunner]

I have the same issue ,now my Fitbit went dark it doesn’t sync and it doesn’t track

[Regina6]

When did it resolve? That is great!

[smil3e]

About 2 hours ago, I guess - got a text that actually notified me on my wrist for a change after not working for a couple days. 

[ValerieKry]

It hasn't resolved.  Still not working.

[Kmitchell973]

I completely agree with you.   This is very frustrating!!

[SilviaFitbit]

Hi everyone, for all of you who are new to the Fitbit Community, welcome. 

Thank you for sharing how you feel about this. I see where your frustration is coming from. Just wanted to jump in and share an update, it should be fixed with Android 3.43.1, please make sure to install the latest Fitbit app version as soon as you get it. (Keep in mind that app updates are rolled out, which means that not everyone will receive it at the same time)

If you're experiencing syncing difficulties with an iOS phone, please post your inquiry on the iOS board, to keep the forums organized. 

Once again, your patience is truly appreciated.

[JulsA913]

This is no longer a temporary issue. This has been going on too long for that. Please get this fixed. I'm very lost without my notifications 😔

[Regina6]

Thank you @SilviaFitbit what about the iOS platform? 

[MillieT]

Same happens to me as well

[LokeAa]

Hi @SilviaFitbit 

Is Android 3.43.1 released? If not, do you have a release date? When it comes to installing updates as soon as they are released, automatic is set by default in Android. Just in case I recommend everyone to check update settings. You will find it in Play Store App -> Network Settings I have 418 apps installed on my phone, so I chose to update only by WI -.FI. You can also choose to download from any network.

[tbright]

Will there be a notice when the fix is available?

[Tonya1971]

I did ask for an ETA.. no answer yet..