Android Notifications and Syncing Issues

[MattFitbit]

We are aware of an issue which may be impacting Android notifications and syncing. Our team is currently investigating and working on a fix. Thank you for your patience as we work to find a resolution. 

[Chenee268]

Does this include Android users no longer receiving the call notifications?

[Meenie50]

Temporary? My charge 3 hadn't synced since June 3rd.

And this is a continuous issue. I'll get help, it'll finally sync, but only lasts for a week or two.

I love the watch but the app is not acceptable!!!!!!! Specifically got it for the sleep info but only get a week or so at a time before it stops syncing again and again and again! 😡

[Meenie50]

Force stop did not work

[Flosat]

If you go to the apps store and enter Fitbit, when it comes up, it will say Update Fitbit. That what I did so I could finally add a device. Still having problems, but at least it is syncing.

[SunsetRunner]

• I have an IPhone not an Android and I too am not getting my text or my phone notifications. I called twice already and was helped but now I see your alert shows Android and not both IPhone and Android. I am Mew from a Charge 2 to a Charge 4, and it is a huge learning curve. CSRs have been helpful. Some more than others. I pray this problem gets fixed ASAP since it’s very important to me. 

[anwenkh]

Mine stopped working around that time also

[Hockers]

I have been having trouble for nearly 2 weeks now syncing but on my iPhone. Please can someone help me, it is very frustrating.

[Walibi]

What is the news Fitbit? We are all here waiting, unable to use our Fitbits and, in my case, paying for a premium service which I can’t use.

 This is not acceptable and needs to be fixed soon!

 If not, I will be sending my Fitbit back to the shop and asking for a refund.

[MissAmeliaJoy]

My fitbit versa lite has been unable to sync properly for days now. I have tried on my iPhone and a laptop. For the most part it is entirely unable to connect or sync at all. I have done all of troubleshooting available. I have gotten to sync twice in the past 3 days and it keeps losing time. I even factory reset it. It synced briefly and then stopped again. 

[Suzyo12]

This has been an ongoing issue for months!

[ChasWool]

I had the issue of the notifications not working on my Google Pixel 3XL and after trying all the solutions listed nothing worked.

As mine was still syncing (and soy data was up to date), I did a final sync, uninstalled the Fitbit app from my phone and reset my Fitbit Versa to factory settings on the watch.

Once I reinstalled the app and linked up the watch again and enabled notifications it's now working fine. Not sure how long it will last but it sorted the problem for me.

[TimJames]

Is anyone trying to establish if there are any connections between those of us with each different problem ?

For example, I can't get any notifications anymore and I am on Android 11, Google Pixel 4.

[snapshot50d]

device has not synced since june 15th (today is 6/20) whenever refresh to sync it sits there forever then ! error sign.  I restarted Android phone, rebooted the fitbit, and turned off bluetooth (forget device as another help message suggested) now it will not re-pair - something about a wrong passkey not detected.  

[SunsetRunner]

I just noticed today that the GPS has stopped working too!

This really isn't acceptable. 

[snapshot50d]

force stop ap did not work for me.  tried restarting phone - tried rebooting fitbit - tried unpairing bluetooth to repair -NOW I CANNOT PAIR BLUETOOTHE.  android finds Inspire2 but never pairs. have not been able to sync since june 15th (today is 6/20)

[Evaan]

Ho provato anche io con le stesse modalità ma non è cambiato nulla. Anche il Versa 2 non riceve nulla dal 13 giugno

[craftylady06]

Mine stopped syncing sat 19 after 11 am.  Can't get it to sync today Sunday either.

[AlexVln]

Hello, still constantly syncing is crashing. Works for a moment after log out/login in and data deletion.

[ARzv999]

It's sunday and I think they don't work. Maybe the issue will get fixed in the coming days.

[Hotaru]

I switched my Ionic off in hopes of getting rid of the issue. I powered it back on and the Excercise app on my watch is missing. Android app lists it as installed. Will this also be fixed with whatever the engineers are trying to accomplish for the last few days?