Android Notifications and Syncing Issues

[MattFitbit]

We are aware of an issue which may be impacting Android notifications and syncing. Our team is currently investigating and working on a fix. Thank you for your patience as we work to find a resolution. 

[Bwidener]

I have an iPhone and I’m having the same issue

[Missabecca]

Hoping the same. I have done all the tricks posted and nothing. So frustrating 

[nancyshka]

Hi, do you mean the same issue with not charging, or the issue of not syncing? 

[Walibi]

Fitbit, can you please respond to all these comments? There is now a very large group of people all having the same problem and we are waiting to hear whether you are going to fix it.

 I’m sure we would all very much welcome some news from you.

[junick72]

How do I get my active minutes back...frustrating...no minutes and can get notifications. Want to return watch

[Fofo1977]

Log in with a new account 👍

[Ahar123]

Same. I’m soo frustrated! Hopefully they’re disgusting it out it’s been almost 2 weeks!

[Ahar123]

Yeah. That’s what I’m afraid they’re gonna say as well. Or give me a 50% off coupon like last time I had this same issue!

Update:

And what about the Apple user. Haven’t seen anything for that!!!!!!!

Moderator edit: merged replies

[Bwidener]

With syncing

Sent from my iPhone

[Ahar123]

And where do I find that?

[mikegifford]

Affects me too as of 6/19/21 & i have iPhone 6SE

[mikegifford]

I've been extremely disappointed in the Versa especially considering the cost of it.  It's just plain junk.

[WizardmasterNZ]

Me too,  I tried that fitbit versa 3 was nothing vibrator with message when notification receive from my sister sent for test.    Other Versa got working a alarm with vibrator.     👉 It's very important a versa help vibrator for DEAF people need know message for their work... otherwise their boss gross for late message. 

Long time is nothing update since I been told you fitbit in 6 months ago....also everyone told you since 4 years.    It's nothing UPDATE. What do Fitbit team have done.  Everyone been paid these Versa most expensive price.   If Fitbit haven't done, everyone will replace to Samsung or Garmin wrist watch on anytime soon... So I will.   ☹️
LINK - https://community.fitbit.com/t5/Feature-Suggestions/Customizable-vibration-length-and-patterns-for-n... 

[Dezyderiusz]

Is Fitbit doing anything about it? Do they know that, reinstalling several times a day is a failure!

[WizardmasterNZ]

Nope,  I did tried that restart both mobile and Versa.  It was nothing.    Last 2 weeks ago was fine working before update.   😕

[GigiDuru]

Here is the temporary solution for notifications 

https://community.fitbit.com/t5/Versa-3/Announcing-Versa-3-Firmware-Update-OS-5-2-128-5-38/m-p/48792...

[Penfold63]

i have spent hours onto live chat trying to sort this problem out. I have done everything they have asked me to do uninstalling the app factory reset my ionic and all along they knew there was a problem syncing your firbit to android and iPhone. I think it is totally disgusting as i have since thinking my ionic was completely unrepairable purchased another one . what a con and waste of money when it is there fault these fitness devices aren't working

[LiliyaFitbit]

Welcome to the Fitbit Community, @lighthouse2014h.

Thanks for the details shared in your post and for already trying to resolve the issue. I would like to confirm that this issue has been reported to our team and they are currently investigating it. I've merged your post to this thread for more information. 

See you around.

[SunsetRunner]

Have you found a fix for this? It is ridiculously annoying. 

[SunsetRunner]

Ever since I updated, my sense no longer receives notifications and it keeps dropping Bluetooth connection.