Blank clock face and syncing difficulties

[RosieB2004]

Fitbit Versa clockface has gone blank and cannot sync amymore with Samsung Galaxy A5.

Moderator edit: Subject for clarity 

[RicardoFitbit]

Hi @RosieB2004, welcome to the Community Forums!

Thanks for bringing this to my attention. To better assist you with this, can you please let me know if the heart rate sensors of your Versa are still flashing or is your device completely unresponsive? If you haven't already done so, please restart your Versa and then try the steps that are specified on our help article: Why won't my Fitbit device sync? to resolve the syncing difficulties.

Keep me posted and let me know if you have any additional questions. 

[RosieB2004]

Hi Ricardo,

Thanks for getting back to me so quickly. Only one light flashes
occasionally on back of watch, the oval shaped one 2nd from left.

I cannot restart watch as I can't get into Settings. Some functions are
working such as Quick Settings, notifications of text msgs, reminders to
move every hour and incoming phonecalls. But, my clockface is blank and
since I cannot sync, i don't know whether the problem is with the watch
itself or with Clockfaces.

I purchased the watch earlier this year in April and have not had any
issues with it until now.

Thanks for your time in trying to resolve this.

Cheers,
Rosie.

[RicardoFitbit · Accepted solution]

You're welcome @RosieB2004, sorry for the delayed response.

I appreciate the details that were shared in your post. Please follow the next steps to restart your device using the buttons and let me know how it goes:

1. For Fitbit Versa, press and hold the back and bottom buttons until you see the Fitbit logo on the screen. 
2. Let go of the buttons.
3. If you still have issues with your device, turn it off and turn it back on. For more information, see How do I turn off my Fitbit device? 

Keep me posted.

[RosieB2004]

Thanks so much, that worked and now all working normal again. Much
appreciated!

[RicardoFitbit]

You're welcome @RosieB2004, sorry for the delayed reply.

Thanks for restarting your device with the instructions that were shared on my previous post, I'm happy to know that such information resolved your concern. Please do not hesitate to contact me back if you require further assistance or if you have any additional questions for me to answer, I'll be around.

I want to take the opportunity to suggest you to visit our discussion forums and participate. There are several users who are interested in fitness, healthy eating, better sleep, among others. I'm sure that they will be happy to meet you there. 

It was a pleasure to help you.