Caller ID showing previous caller's name

[Melriddo]

When I receive a phone call it used to display who was calling, now it displays the same contact all the time. So if My husband is calling me it says my mum's calling me on the fitbit. It's happened 3 times now. And not just with my husband calling. But always says mum's calling. 

Moderator edit: subject updated for clarity

[Ildi.P]

Nope. Fitbit has forgotten about us, about this issue. 

So we do what we can... right now the only working, temporary (hopefully...) solution is to revert to version 2.90 and disable the automatic updates for it.

[KGodds]

Hello ! I am still having this issue? Please can you tell me how it can be rectified

[Jillwagner]

I think at this point we just have to deal with it and hope goggle will fix it when they take over.😡

Sent from my iPad

[Chasesmommy]

I totally agree

[laserbeam1]

KGodds

Downgrade app to 2.90, and block update at play store.  This is the only fix that works.

[Mablack]

How do we download previous versionMichele

[LynneNuibe]

Google "fitbit 2.90 mirror", download to phone and install. You should uninstall the current version first. Be sure to go to Playstore and turn off auto update for the fitbit app (search for fitbit then click 3dots in upper right corner and uncheck "enable auto update".

Once you install the older version you will have to re-pair your tracker. Your old data should be there once you sync.

I have asked Fitbit to make this old version available thru their website but they just ignore me.

Moderator edit: format

[Chasesmommy]

I did it about 15 times. Doesn't last

[Chasesmommy]

Did it many many times.does not last.  I get the text messages most of the time. But phone calls are never correct

[LynneNuibe]

You HAVE to stop the auto update from Playstore, othetwise it will just
update to the new version!

[Chasesmommy]

I did. And so did my boss

[Grantis]

Those instructions she posted are the same thing I did. Worked for me. But she's right about the auto updates needing to be turned off in the app store. (Play store)

[Swanta]

Google pixel phone won't allow you to download that version There's an
irony about that seeing as Google is supposed to be taking over Fitbit

[Grantis]

I don't know anything about the Google pixel but is there an option to
"allow install from unknown sources" in the settings?

There's this video labeled on YouTube
How to enable unknown sources in Google pixel XL 2
. It shows allowing the chrome app to allow unknown sources. Maybe that'll
do it

[BlueHeeler]

I am having the same issue....Can't trust what the Fitbit shows as a caller ID

[Tbaatz]

Is there any resolution to this problem?  I see fitbit said they were working on it back in September.  

[Chasesmommy]

My Google pixel did allow me to go to the old one. But it only lasts for 24 hrs.  Did it many times

[MicheleL5]

I have a Samsung 8+ and Fitbit Alta and am experiencing the same problem with incorrect callerID for incoming calls. Is there a fix/has this been resolved yet? It's pretty annoying....

[Grantis]

Only fix we've found is to go back to 2.90

[NewUser1234567]

I went back to 2.9. Working now....