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Can't change profile picture

‎02-05-2025 03:51 - last edited on ‎02-05-2025 06:59 by Fitbit Moderator

‎02-05-2025 03:51 - last edited on ‎02-05-2025 06:59 by Fitbit Moderator

I can't change my profile pic and that's very annoying. I know how to change the profile pic. I know how. It's not letting me on the app or on the website

Moderator edit: updated subject for clarity

Best Answer
22 REPLIES 22

‎02-28-2025 10:08

In response to FitbitUser0206

‎02-28-2025 10:08

Hi everyone, it's good to see you around.

Thanks for your continued reports. I apologize for the inconvenience this has caused and appreciate your efforts while working on this matter. As I mentioned before, our team is aware of this situation and they're working hard to get this fixed. While we don't have a specific time frame, I'll update you as soon as I have more information to share.

Once again, I appreciate your patience and feedback which helps us to keep improve your experience with Fitbit.

@RiekoC thanks for your help!

Best Answer

‎03-03-2025 19:23

In response to LZeeW

‎03-03-2025 19:23

that doesn't fix that fact that I am tired of seeing the picture of when I was a fat person Id like to update it so my photo on my weekly progress report isnt crap. Fixit it google.

Best Answer

‎03-07-2025 08:39

In response to Rastari

‎03-07-2025 08:39

Welcome on board, @Rastari.

Thanks for joining this thread. I understand where you're coming from and apologize for the inconvenience you've experienced. Our team is actively working to resolve this issue, and we're keeping them informed of the impact on all our members.

I will provide an update to this thread as soon as new information becomes available.

Best Answer