02-10-2021 18:11 - last edited on 02-11-2021 11:53 by SilviaFitbit
02-10-2021 18:11 - last edited on 02-11-2021 11:53 by SilviaFitbit
I upgraded my cell to a Samsung S21 Ultra 5G. I uninstalled, reinstalled the Fitbit app then restarted the phone. There is a notification to update Versa, and I cannot update the watch, pair it, or set up the wifi.
Any suggestions?
Moderator Edit: Clarified subject
02-11-2021 11:53
02-11-2021 11:53
@S21Ultra5G Welcome to the Fitbit Community. Thanks for the details mentioned.
I appreciate the troubleshooting tried prior to posting. While you're in the set up process, you'll be able to update your Versa, please try the troubleshooting posted in this article, even though some of the procedures have been followed, it's recommended to follow the steps as described there.
Hope this helps.
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02-14-2021 01:22
02-14-2021 01:22
SilviaFitbit, thank you for your time. The issue was I had two active phones. I am not a techie; however, some apps started working, including Fitbit, when my son reset the old phone. Too complicated for me.
02-16-2021 12:13
02-16-2021 12:13
@S21Ultra5G Thank you for getting back. Glad to hear that after your old phone was reset, it started working.
Have a great week.
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