Can't update Versa

[S21Ultra5G]

I upgraded my cell to a Samsung S21 Ultra 5G. I uninstalled, reinstalled the Fitbit app then restarted the phone. There is a notification to update Versa, and I cannot update the watch, pair it, or set up the wifi. 

Any suggestions?

Moderator Edit: Clarified subject

[SilviaFitbit]

@S21Ultra5G Welcome to the Fitbit Community. Thanks for the details mentioned. 

I appreciate the troubleshooting tried prior to posting. While you're in the set up process, you'll be able to update your Versa, please try the troubleshooting posted in this article, even though some of the procedures have been followed, it's recommended to follow the steps as described there. 

Hope this helps. 

[S21Ultra5G]

SilviaFitbit, thank you for your time. The issue was I had two active phones. I am not a techie; however, some apps started working, including Fitbit, when my son reset the old phone. Too complicated for me.

[SilviaFitbit]

@S21Ultra5G Thank you for getting back. Glad to hear that after your old phone was reset, it started working. 

Have a great week.