Manual weight entry not accepting stones

[johndb123]

Since latest update when I enter my weight it will not accept stones. From setting changed to kg that works. Set back to stones only option to input is pounds when entering new weight. Same on both android devices i use tried logging out and in, reset all devices too no change

[JuanFitbit]

@LZeeW Thank you for your help .

@Jackieja , A warm welcome to the Community! Thank you for your message and info. 

Our team is aware of the issue in the Fitbit App. They are looking into this, and will work on a solution for it. 
Please follow this thread, as we will be posting all updates there. 

Pixel phones - Recent and Frequent food have their tops cropped off at the top of the screen.

[Heatheryax]

Thank yoy! Couldnt find the app icon you are mentioning. Thank you though!

[Aereyelle]

There's recently been a change to the app and now I can no longer add my weight.

My default settings are stone, but when you open the interface to manually add a value it only allows lb and can't be changed.

My aria (set to stones) will no longer send my weight. The box pops up but the values don't populate.

I don't want to use lbs I want to use stone. This is very annoying.

 

[LZeeW]

Hello @Aereyelle and welcome to the Community.  This is a new bug in the Android app.  Fitbit is aware, but there is no timeframe for a fix.  It only affects users who weigh in stone.

[JS1SJ]

Confirmed this is a real bug in the latest update. 

Also the weight tracking graph trend line is gone. 

[JS1SJ]

Irony, fitbit bought by Google and somehow the app on Pixel/Android is broken.

Come in guys. Sort it out. 

[Jackieja]

Same problem, so frustrating as it takes longer to do the conversions and then like you say not accurate. Still waiting to hear from customer service, 3 days now

[EvilBillie]

On an android, the whole hold the app icon and select enter weight works
though. So interim solution there.

[PatShepherd]

I am on Google and have the same issue.

[Veeby]

Mine too. Chat agent says they will fix it in the next few days.

[PatShepherd]

I hope they do.

[johndb123]

Belive it when I see it working

[SulkingSausage]

I had the same problem, however I've found where the information is in the app. Go to the weight section. Press the 3 dots on top right side. Then press manage your data. This takes you to another screen. Within that screen there is a turquoise sign that says review your data, press that and it is all there. However, if it ain't broke don't fix it Fitbit!

[m4rc2009]

Getting the same and the sync automatically seems to have stopped working to - I've tried clearing the cache and uninstalling the app but no luck - thanks to the reply above tho I've found the manual way to enter it

[Mogatrons26]

Thank you so much for this.. so helpful and I can add weight that way and correctly.. still not a great fix as scales don't work with it but least I can enter it manually with stones and lbs thank you xo

---

Thank you for replying.. it's so frustrating! I've tried everything myself as well and the above reply helped me somewhat with being able to manually enter it with stones and lbs it defeats the object of me having the scales really.. it's just a blank space and that's all.. hopefully this will get fixed but unsure how anyone from Fitbit will see it to fix it xx

[Veeby]

This has had the knock on effect that Energy Used is now totally wrong.

[Rosie-Watch]

I have always had my weight in Stones, but now when entering since the update it demands it in lbs when doing a manual entry, so have put in that way but then when calculating it to stones (for the main record) it is inaccurate and some pounds out. I have cleared my history (annoyingly) but that did not help. Checked date, time location correct. Have turned off and on, have logged in an out of the app but nothing is fixing this.  See others on the net having same issue.

[mum2boo]

Following 

[Bibster]

There is no fix. I logged a chat today with Fitbit and was told to upvote the issue on this forum. Very frustrating.

[LZeeW]

Hello @Rosie-Watch and welcome to the Community.  There is a known bug in the Fitbit app.  Fitbit is aware, but there is no timeframe for a fix.